Ciara Kakfwi-Frost
Summary
I am committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
On-call recreation worker
Vuntut Gwitchin Government
12.2023 - Current
- Managed logistics for special events such as tournaments or holiday celebrations, creating memorable experiences for attendees.
- Facilitated positive communication between parents/guardians and program staff, ensuring a supportive environment for participant success.
- Collaborated with other staff members to create and implement diverse recreational programming for all ages and abilities.
- Acted as a positive role model for youth by demonstrating responsible behavior, promoting self-esteem, and encouraging healthy lifestyle choices.
On-call Cleaner for Elders Complex
Vuntut Gwitchin Government
09.2023 - 01.2024
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Retail Cashier
Bear Paw
07.2023 - 08.2023
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
After School Coordinator
Vuntut Gwitchin Government
09.2022 - 01.2023
- Developed strong relationships with students, fostering a positive and supportive learning environment.
- Implemented student safety measures across program to minimize accidents.
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
- Created fun, age-appropriate activities for school-age children.
- Established clear expectations for behavior and participation in the program, creating a structured yet enjoyable experience for students.
- Selected nutritious snacks and educational toys for students.
Co-Chair for VGFN General Assembly
Vuntut Gwitchin First Nation
10.2022 - 10.2022
- Managed multiple simultaneous projects, ensuring on-time delivery and high-quality results for all involved parties.
- Coordinated cross-functional teams, leading to more efficient communication and project execution.
- Increased overall company efficiency by identifying process improvements and implementing appropriate changes.
- Promoted transparency and open communication channels within the organization, leading to higher levels of trust and cooperation among team members.
- Cultivated a positive workplace culture that fostered collaboration, engagement, and employee satisfaction across all departments in the organization.
Post Office Clerk
Canada Post
02.2020 - 09.2022
- Trained new hires on policies, procedures, and best practices to ensure continued high-quality service delivery within the department.
- Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Supported postmaster in managing daily operations, including scheduling, reporting, and budget oversight tasks.
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Maximized efficiency by cross-training in multiple post office roles and responsibilities.
Government Services
Vuntut Gwitchin First Nations
07.2022 - 08.2022
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Prepared job sites by removing debris and setting up materials and tools.
- Provided labor support to carpenters, masons and other skilled trades.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Loaded and unloaded materials onto trucks and trailers.
Retail Cashier
Co-op limited
05.2019 - 01.2022
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Mentored new team members on sales software system operation.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Used POS system to enter orders, process payments and issue receipts.
Election Poll Worker
Elections Canada
09.2021 - 09.2021
- Increased accessibility for disabled voters by setting up designated voting booths equipped with necessary accommodations.
- Maintained proper documentation throughout the day, recording any incidents or discrepancies that occurred during the election process for further review if necessary.
- Streamlined the voting process for a smoother experience by setting up, maintaining, and troubleshooting voting equipment.
- Played a key role in upholding democratic principles by ensuring every eligible citizen had an opportunity to cast their vote without interference or intimidation from others present at the polling station area.
- Ensured a fair election by strictly adhering to established protocols and guidelines during ballot handling.
Education
High School graduation, Dogwood Diploma -
Independent Learning Center
Whitehorse, CanadaSkills
- Problem-solving abilities
- Adaptability and Flexibility
- Activity Planning and Coordination
- Customer and Service-Oriented
- Safety Demonstrations
- Teamwork and Collaboration
Workshop and Programs
- Legends Workshop / Feb 2020
- Junior Canadian Rangers / May 2017 - May 2023
- Junior Councillor at Girls Rock Camp / July 2018
- Youth Art Enrichment KIAC / Mar 2019
Languages
English
Native or Bilingual
Timeline
On-call recreation worker
Vuntut Gwitchin Government
12.2023 - Current
On-call Cleaner for Elders Complex
Vuntut Gwitchin Government
09.2023 - 01.2024
Retail Cashier
Bear Paw
07.2023 - 08.2023
Co-Chair for VGFN General Assembly
Vuntut Gwitchin First Nation
10.2022 - 10.2022
After School Coordinator
Vuntut Gwitchin Government
09.2022 - 01.2023
Government Services
Vuntut Gwitchin First Nations
07.2022 - 08.2022
Election Poll Worker
Elections Canada
09.2021 - 09.2021
Post Office Clerk
Canada Post
02.2020 - 09.2022
Retail Cashier
Co-op limited
05.2019 - 01.2022
High School graduation, Dogwood Diploma -
Independent Learning Center
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