Ciara Cedres
Manteca
Summary
Diligent, with background in data management and administrative support. Proven track record of maintaining accurate records and streamlining data processes. Demonstrated proficiency in data entry and database management, ensuring efficient and error-free operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative
Freeway Insurance Agency
03.2023 - Current
- Developed tailored insurance solutions through comprehensive client consultations.
- Managed customer accounts, ensuring accurate policy documentation and compliance with regulations.
- Collaborated with team members to streamline sales processes, enhancing overall efficiency.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Trained new employees on customer service, money handling and organizing strategies.
Branch Manager
CostULess Insurance
05.2021 - 03.2023
- Oversaw branch operations, ensuring policy adherence.
- Managed staff through coaching and evaluations.
- Implemented marketing initiatives for customer engagement.
- Implemented quality control measures to enhance data integrity across multiple systems.
- Analyzed financials, recommending improvements.
- Led team meetings to enhance collaboration.
- Managed data entry processes, ensuring accuracy and efficiency in information handling.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
- Provided ongoing support to colleagues by answering questions about specific data entries or offering tips on how to navigate the database system effectively.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Assistant Manager
SKECHERS Retail
09.2020 - 05.2021
- Assisted in developing and implementing operational strategies to enhance team performance.
- Trained and mentored junior staff, fostering a collaborative work environment.
- Analyzed workflow processes to identify areas for improvement and increase efficiency.
- Coordinated scheduling and resource allocation to ensure optimal department productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Barista
Chartwells Schools Dining Services
06.2019 - 03.2020
- Prepared high-quality beverages following standardized recipes and techniques.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Operated espresso machines and other equipment, ensuring proper maintenance and cleanliness.
- Managed inventory levels, conducting regular stock checks to minimize waste.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Cosmetology Liscense - Cosmetology
Paul Mitchell The School
Modesto, CA04-2015
Turlock High School
Turlock05-2011
Skills
- Customer relations
- Product and service knowledge
- Microsoft Word
- Microsoft Excel
- Process improvement
- Systems and software expertise
- Records management
- Accuracy and attention to detail
- Time management
- Interpersonal communication skills
- Data entry
- Strong problem solver
Certification
- Cosmotology License - 8 years
- Licensed Insurance Agent- 4 years
Timeline
Sales Representative
Freeway Insurance Agency
03.2023 - Current
Branch Manager
CostULess Insurance
05.2021 - 03.2023
Assistant Manager
SKECHERS Retail
09.2020 - 05.2021
Barista
Chartwells Schools Dining Services
06.2019 - 03.2020
Cosmetology Liscense - Cosmetology
Paul Mitchell The School
Turlock High School
Similar Profiles
Chanel GaylesChanel Gayles
District Manager at Freeway Insurance Agency-Nw Illinois/ IndianaDistrict Manager at Freeway Insurance Agency-Nw Illinois/ Indiana
Angelique ortaAngelique orta
Selling Agent at Freeway Insurance AgencySelling Agent at Freeway Insurance Agency
Anna HarpAnna Harp
Store Manager at Freeway Insurance AgencyStore Manager at Freeway Insurance Agency
Ace BasileAce Basile
Volunteer at Crossroads Grace Community ChurchVolunteer at Crossroads Grace Community Church
Tami PerezTami Perez
Purchasing Agent at GalleherDuffyPurchasing Agent at GalleherDuffy