Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Cianna Foppoli

Student At Santa Barbara City College
Santa Barbara

Summary

I'm a hard worker and team player, with a background in serving at an exclusive gentleman's club and family winery, working as a service and customer advocate at Target, assisting at a real estate/mortgage business, volunteering to teach Kindergarteners weekly, and babysitting, with hundreds of hours of experience in community service as well. I prioritize excellent service, and I am able to adapt to fast paced settings. I'm an outgoing and hardworking individual, and strive to be the best employee I can possibly be. I am a quick learner, and a dependable and loyal person. No matter the job, I am eager and willing to build relationships, to work hard, and to complete any task at hand.

Overview

3
3
years of professional experience

Work History

Busser

Bohemian Grove
06.2024 - 07.2024
  • Helped serve over 2000 guests per day during breakfast and dinner.
  • Delivered exceptional service by remaining attentive to guests' needs.
  • Streamlined communication between kitchen and serving staff to enhance overall efficiency during busy periods.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Supported team members with additional tasks, promoting a positive work environment.

Busser

Christopher Creek Winery
05.2021 - 02.2023


  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Served non-alcoholic beverages and offered refills.
  • Increased sales by upselling higher-end products as well as expensive package deals to customers.
  • Used slow periods to restock supplies
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Asked customers for feedback, solved problems, and filled drinks throughout their meals.
  • Inspected dishes and utensils for cleanliness.
  • Quickly and clearly communicated food and drink orders to other staff members, directing attention to special requests or dietary restrictions.
  • Kept close eye on customers to quickly spot leaving guests, and clear tables for future patrons

Guest Service and Customer Advocate

Target
02.2023 - 10.2023


  • Listened to customers in actively to assess issues and provide accurate information.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Performed Drive-up and Pick-up orders
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled returns, missing items, customer issues, and more.

Assistant

McCormick & Company, Homes And Loans
01.2022 - 02.2023


  • Organized and filed resources, records, and personnel
  • Communicated with management and staff in well-ordered manner
  • Sorted, opened, and routed mail and deliveries for business
  • Answered phones to process requests, transfer calls, or relay messages to appropriate personnel
  • Ran errands for management Made office and work areas clean and organized

Volunteer

St. John The Baptist Catholic School
09.2023 - Current


  • Read to Kindergarten class once a week during school hours, providing them detail and insight about each story read.
  • Teaching children the importance of literature and storytelling.
  • Giving children activities and drawings to do that are connected to the book of the week, demonstrating real world connections and the importance of art and imagination within the youth.
  • Set up art supplies and any other materials needed before each session.

Babysitter

N/A


  • Communicated positively with children and guardians.
  • Assisted children with homework assignments and special projects across different subjects.
  • Prepared healthy, age-appropriate snacks and meals.
  • Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play-rooms.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Engaged with children on individual basis to build positive relationships.
  • Monitored children's play activities to verify safety.
  • Encouraged children to be understanding and patient with others.

Education

High School Diploma -

Cardinal Newman High School
Santa Rosa, CA
06.2024

Marketing/Communications

Santa Barbara City College
Santa Barbara, CA
06.2028

Skills

Friendly Customer Service

Accomplishments

  • Received daily "Busser of the Day" award from the Bohemian Grove twice.
  • Completed 200+ hours of service through my previous education and a few other programs.
  • 2024 High School Graduate
  • Was awarded a spot on the Honor Roll numerous times throughout my past education, while working and doing multiple different sports and extracurriculars.

References

Liam McCormick - Head of Sales at Christopher Creek Winery

707-921-9185

Timeline

Busser

Bohemian Grove
06.2024 - 07.2024

Volunteer

St. John The Baptist Catholic School
09.2023 - Current

Guest Service and Customer Advocate

Target
02.2023 - 10.2023

Assistant

McCormick & Company, Homes And Loans
01.2022 - 02.2023

Busser

Christopher Creek Winery
05.2021 - 02.2023

Babysitter

N/A

High School Diploma -

Cardinal Newman High School

Marketing/Communications

Santa Barbara City College

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Cianna FoppoliStudent At Santa Barbara City College