Cianna Foppoli
Student At Santa Barbara City College
Santa Barbara
Summary
I'm a hard worker and team player, with a background in serving at an exclusive gentleman's club and family winery, working as a service and customer advocate at Target, assisting at a real estate/mortgage business, volunteering to teach Kindergarteners weekly, and babysitting, with hundreds of hours of experience in community service as well. I prioritize excellent service, and I am able to adapt to fast paced settings. I'm an outgoing and hardworking individual, and strive to be the best employee I can possibly be. I am a quick learner, and a dependable and loyal person. No matter the job, I am eager and willing to build relationships, to work hard, and to complete any task at hand.
Overview
3
3
years of professional experience
Work History
Busser
Bohemian Grove
06.2024 - 07.2024
- Helped serve over 2000 guests per day during breakfast and dinner.
- Delivered exceptional service by remaining attentive to guests' needs.
- Streamlined communication between kitchen and serving staff to enhance overall efficiency during busy periods.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Supported team members with additional tasks, promoting a positive work environment.
Busser
Christopher Creek Winery
05.2021 - 02.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served non-alcoholic beverages and offered refills.
- Increased sales by upselling higher-end products as well as expensive package deals to customers.
- Used slow periods to restock supplies
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Asked customers for feedback, solved problems, and filled drinks throughout their meals.
- Inspected dishes and utensils for cleanliness.
- Quickly and clearly communicated food and drink orders to other staff members, directing attention to special requests or dietary restrictions.
- Kept close eye on customers to quickly spot leaving guests, and clear tables for future patrons
Guest Service and Customer Advocate
Target
02.2023 - 10.2023
- Listened to customers in actively to assess issues and provide accurate information.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Performed Drive-up and Pick-up orders
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled returns, missing items, customer issues, and more.
Assistant
McCormick & Company, Homes And Loans
01.2022 - 02.2023
- Organized and filed resources, records, and personnel
- Communicated with management and staff in well-ordered manner
- Sorted, opened, and routed mail and deliveries for business
- Answered phones to process requests, transfer calls, or relay messages to appropriate personnel
- Ran errands for management Made office and work areas clean and organized
Volunteer
St. John The Baptist Catholic School
09.2023 - Current
- Read to Kindergarten class once a week during school hours, providing them detail and insight about each story read.
- Teaching children the importance of literature and storytelling.
- Giving children activities and drawings to do that are connected to the book of the week, demonstrating real world connections and the importance of art and imagination within the youth.
- Set up art supplies and any other materials needed before each session.
Babysitter
N/A
- Communicated positively with children and guardians.
- Assisted children with homework assignments and special projects across different subjects.
- Prepared healthy, age-appropriate snacks and meals.
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play-rooms.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Engaged with children on individual basis to build positive relationships.
- Monitored children's play activities to verify safety.
- Encouraged children to be understanding and patient with others.
Education
High School Diploma -
Cardinal Newman High School
Santa Rosa, CA06.2024
Marketing/Communications
Santa Barbara City College
Santa Barbara, CA06.2028
Skills
Friendly Customer Service
Attention to Detail
Leadership
Quick Learner
Dependable Worker
Relationship Building
Trustworthy Employee
Accomplishments
- Received daily "Busser of the Day" award from the Bohemian Grove twice.
- Completed 200+ hours of service through my previous education and a few other programs.
- 2024 High School Graduate
- Was awarded a spot on the Honor Roll numerous times throughout my past education, while working and doing multiple different sports and extracurriculars.
References
Liam McCormick - Head of Sales at Christopher Creek Winery
707-921-9185
Timeline
Busser
Bohemian Grove
06.2024 - 07.2024
Volunteer
St. John The Baptist Catholic School
09.2023 - Current
Guest Service and Customer Advocate
Target
02.2023 - 10.2023
Assistant
McCormick & Company, Homes And Loans
01.2022 - 02.2023
Busser
Christopher Creek Winery
05.2021 - 02.2023
Babysitter
N/A
High School Diploma -
Cardinal Newman High School
Marketing/Communications
Santa Barbara City College