CHYNNA BROWN
Los Angeles
Summary
Friendly and dependable professional with 5+ years of experience in fast-paced customer service and hospitality roles. Passionate about the cannabis industry and committed to delivering exceptional service and education to customers. Seeking a budtender position to utilize strong interpersonal, sales, and multitasking skills in a welcoming dispensary environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Recruitment Specialist
American Red Cross
02.2024 - Current
- Lead recruitment campaigns and represented the Red Cross at 15+ community events - Engaged with diverse individuals to match them with volunteer opportunities - Delivered presentations and outreach with a customer-first mindset - Maintained accurate tracking of volunteer engagement and feedback - Built strong local partnerships, enhancing brand visibility and community trust
Server & Hostess
Ben’s Next Door
01.2020 - 01.2022
- Provided warm, attentive service to guests in a high-volume, upscale restaurant setting - Managed seating, waitlists, and reservations with professionalism and efficiency - Took and delivered orders, upsold food and drink items, and ensured guest satisfaction - Handled POS transactions and cash accurately - Maintained cleanliness and upheld health and safety standards
Cashier & Customer Service Associate
Panera Bread
01.2017 - 01.2020
- Delivered excellent customer service in a fast-paced café and bakery environment - Processed cash and card transactions with speed and accuracy - Assisted guests with menu questions and promoted specials to drive sales - Maintained food safety protocols and store cleanliness - Supported team training and onboarding for new hires
Education
Bachelor of Business Administration - Marketing
Howard University
Washington, DC05.2022
Skills
- Customer Experience & Upselling
- Cannabis Product Knowledge (Flower, Edibles, Concentrates)
- Point of Sale (POS) Systems & Cash Handling
- Fast-Paced Multitasking
- Hospitality & Retail Sales
- ID Verification & Compliance Awareness
- Team Collaboration & Communication
Certification
- Google Analytics Certification – 2022
- Digital Advertising Certification – 2022
- Certificate in Financial Modelling and Valuation – 2023
- Tableau Analytics Certification – 2022
Hobbies and Interests
Passion for cannabis education and wellness, Knowledge of common strains, terpenes, and product formats, Committed to creating safe, inclusive, and positive customer experiences
Timeline
Sr. Recruitment Specialist
American Red Cross
02.2024 - Current
Server & Hostess
Ben’s Next Door
01.2020 - 01.2022
Cashier & Customer Service Associate
Panera Bread
01.2017 - 01.2020
Bachelor of Business Administration - Marketing
Howard University
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