Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
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CHYNNA BROWN

Los Angeles

Summary

Friendly and dependable professional with 5+ years of experience in fast-paced customer service and hospitality roles. Passionate about the cannabis industry and committed to delivering exceptional service and education to customers. Seeking a budtender position to utilize strong interpersonal, sales, and multitasking skills in a welcoming dispensary environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr. Recruitment Specialist

American Red Cross
02.2024 - Current
  • Lead recruitment campaigns and represented the Red Cross at 15+ community events - Engaged with diverse individuals to match them with volunteer opportunities - Delivered presentations and outreach with a customer-first mindset - Maintained accurate tracking of volunteer engagement and feedback - Built strong local partnerships, enhancing brand visibility and community trust

Server & Hostess

Ben’s Next Door
01.2020 - 01.2022
  • Provided warm, attentive service to guests in a high-volume, upscale restaurant setting - Managed seating, waitlists, and reservations with professionalism and efficiency - Took and delivered orders, upsold food and drink items, and ensured guest satisfaction - Handled POS transactions and cash accurately - Maintained cleanliness and upheld health and safety standards

Cashier & Customer Service Associate

Panera Bread
01.2017 - 01.2020
  • Delivered excellent customer service in a fast-paced café and bakery environment - Processed cash and card transactions with speed and accuracy - Assisted guests with menu questions and promoted specials to drive sales - Maintained food safety protocols and store cleanliness - Supported team training and onboarding for new hires

Education

Bachelor of Business Administration - Marketing

Howard University
Washington, DC
05.2022

Skills

  • Customer Experience & Upselling
  • Cannabis Product Knowledge (Flower, Edibles, Concentrates)
  • Point of Sale (POS) Systems & Cash Handling
  • Fast-Paced Multitasking
  • Hospitality & Retail Sales
  • ID Verification & Compliance Awareness
  • Team Collaboration & Communication

Certification

  • Google Analytics Certification – 2022
  • Digital Advertising Certification – 2022
  • Certificate in Financial Modelling and Valuation – 2023
  • Tableau Analytics Certification – 2022

Hobbies and Interests

Passion for cannabis education and wellness, Knowledge of common strains, terpenes, and product formats, Committed to creating safe, inclusive, and positive customer experiences

Timeline

Sr. Recruitment Specialist

American Red Cross
02.2024 - Current

Server & Hostess

Ben’s Next Door
01.2020 - 01.2022

Cashier & Customer Service Associate

Panera Bread
01.2017 - 01.2020

Bachelor of Business Administration - Marketing

Howard University

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CHYNNA BROWN