Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

Chyne Ratliff

Jurupa Valley

Summary

Compassionate care provider assists elderly or disabled clients and patients from hospices or recovery centers. Observes and report on patient status, clean and organize living quarters, and provide companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

11
11
years of professional experience

Work History

Paraeducator

Corona Norco district
09.2024 - Current
  • Assisted in developing individualized education plans (IEPs) for students with special needs.
  • Provided one-on-one support to students in a classroom setting.
  • Facilitated small group activities to reinforce learning concepts.

Care Provider

Inland Respite
05.2018 - 05.2025
  • Evaluated client progress toward established annual and quarterly goals.
  • Organized medication and provided reminders according to schedule.
  • Promoted social, emotional and physical health through diverse activities.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Provided safe mobility support to help patients move around personal and public spaces.

Customer Service

Inland Respite
01.2017 - 01.2018
  • Managed over 40 customer calls per day.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
  • Maintained up to date knowledge of product and service changes.

Target Customer Service

Target
11.2014 - 01.2015
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

MASTERS -

Grand Canyon university
05.2025

Bachelor of Education - Bachelor Of Science In Educational Studies

Grand Canyon University
Phoenix, AZ
10.2023

HIGH SCHOOL DIPLOMA - undefined

Arlington High School
06.2013

Skills

  • Compassionate care provider
  • Vital sign reading
  • Aseptic and infection control
  • Customer service
  • Team player
  • Establishing rapport
  • Customer satisfaction
  • Quality optimization
  • Process optimization
  • Relationship development
  • Partnership cultivation
  • Business growth
  • Call Center Customer Service
  • Courteous support
  • Prompt support
  • Detailed support
  • Accurate support
  • Managing outbound calls
  • Managing inbound calls
  • Handling emergency issues
  • Appointment Coordination
  • Medication Distribution
  • Direct Patient Care
  • ADLs Assistance
  • Order Fulfillment
  • Sales Expertise
  • Microsoft Excel
  • Microsoft Word
  • High-Volume Environments
  • Good Listening Skills
  • Call Center Operations
  • Information Updates
  • IEP compliance
  • Student engagement

Accomplishments

Classroom Management & Leadership
  • Created a positive classroom culture resulting in a 30% decrease in behavior referrals.
  • Mentored 5 new teachers, supporting their classroom management and instructional strategies.
Parent/Community Involvement
  • Organized monthly family engagement nights, increasing parent participation by 50%.
  • Established partnerships with local organizations to bring in guest speakers and learning experiences.

Personal Information

Date of Birth: 07/19/95

Timeline

Paraeducator

Corona Norco district
09.2024 - Current

Care Provider

Inland Respite
05.2018 - 05.2025

Customer Service

Inland Respite
01.2017 - 01.2018

Target Customer Service

Target
11.2014 - 01.2015

HIGH SCHOOL DIPLOMA - undefined

Arlington High School

MASTERS -

Grand Canyon university

Bachelor of Education - Bachelor Of Science In Educational Studies

Grand Canyon University
Chyne Ratliff