Chyna Serrano
Riverside
Summary
A highly organized, detail-oriented, and education-focused individual with a strong administrative background and experience in supporting classrooms and student development. Skilled in planning, preparing, and implementing age-appropriate activities and lesson plans that promote growth and skill-building. Demonstrates a genuine commitment to helping students develop new abilities through play, creativity, empathy, and patience. Feels confident working independently but thrives as part of a team as well. Motivated by purpose-driven work, values constructive feedback, and maintains high ethical standards in any professional or educational setting.
Overview
4
4
years of professional experience
Work History
Assistant Credit Manager
Thompsons Building Materials
09.2020 - 09.2022
- Perform routine office support duties.
- Completing all duties, tasks, and/or special projects assigned by the Credit Manager.
- Provide regular expense reports of purchases and transactions, while updating files and keeping accurate documentation.
- Works and keeps communication with other departments to meet deadlines and service standards, while demonstrating written and verbal skills across phone, email, and in person.
- Submit all required reports and files to the Credit Manager, clients, or partnering companies on a timely basis.
- Organize tasks, documents, materials, and systems with efficiency, accuracy, and strict attention to detail.
- Established basic knowledge of finance and accounting concepts, processes, and procedures, as well as budget development and resource management.
- Evaluate discrepancies, resolve inquiries and issues, and take appropriate action to ensure customer and company satisfaction.
Program Leader
Think Together, Inc
06.2021 - 07.2021
- Worked directly with a group of 10 to 25 students in a classroom setting, maintaining high standards for behavior and safety by implementing the Think Together core agreements.
- Planned, developed, organized, implemented, evaluated, and directed structured lessons using the curriculum and materials provided by the program.
- Created a welcoming, student-centered environment that supports learning and engagement.
- Coordinated activities to meet the developmental needs and interests of all children.
- Helped students stay on task and achieve their goals, while promoting academic enrichment.
- Provided behavioral and educational support.
- Identified and responded to extreme behavior, then reported back to the site Program Manager.
- Monitored and enforced school and Think Together policies and procedures to provide a safe, respectful, and positive learning experience.
- Was a positive adult role model, coach, and mentor.
Customer Service Cashier
Thompsons Building Materials
09.2018 - 09.2020
- Identified customer needs and delivered quality service for customers, contractors, and clients.
- Handled high-pressure situations, maintaining composure during busy periods.
- Resolve customer issues or problems to ensure customer satisfaction, and increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Scheduled or canceled delivery appointments accordingly at the customer's request, based on the department's availability.
- Send messages or confirmations to the correct departments.
- Balanced cash registers accurately at the end of each shift.
Education
Bachelor of Arts - Education, Society, And Human Development
University of California, Riverside
Riverside, CA06-2022
Associate of Science - Social And Behavioral Sciences
Riverside Community College
Riverside 06-2020
Skills
- Youth engagement
- Administrative work
- Child development
- Curriculum planning
- Client relationship management
- Performance monitoring
- Organizational skills
- Time management
- Effective communication
- Patience and composure
- Adaptability and flexibility
- Social skills training
Timeline
Program Leader
Think Together, Inc
06.2021 - 07.2021
Assistant Credit Manager
Thompsons Building Materials
09.2020 - 09.2022
Customer Service Cashier
Thompsons Building Materials
09.2018 - 09.2020
Bachelor of Arts - Education, Society, And Human Development
University of California, Riverside
Associate of Science - Social And Behavioral Sciences
Riverside Community College