Chyna Murray
Bishop
Summary
Capable patient representative and administrative professional well-versed in communication and team building. Ready to bring 10 years of customer service work experience to your team.
Overview
11
11
years of professional experience
Work History
Patient Access Representative II - Hospital
Northern Inyo Hospital
07.2024 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
Medical Assistant I
Northern Inyo Healthcare District
03.2023 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic environment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Patient Access Representative I - Clinic
Northern Inyo Hospital
05.2022 - 03.2023
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
Shift Supervisor
Starbucks Coffee Company
11.2021 - 05.2022
- Organizing Clean Play activities
- Holding partners accountable for Clean Plays
- Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks
- Maintains a calm demeanor during periods of high volume or unusual, events to keep store operating to standard and to set a positive example for the shift team
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Communicates information to manager so that the team can respond as necessary to create the Third
- Place environment during each shift
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns
- Executes store operations during scheduled shifts
- Organizes opening and closing duties as assigned
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety and sanitation guidelines for all products
- Maintaining the Daily Records Book to ensure communication between all day- parts
- Inventory counts
Store Manager
Cricket Wireless Authorized Retailer
12.2019 - 11.2021
- Meet and exceed monthly sales goals including; monthly gross and net sales, accessory sales, rate plans, add-ons, retentions goals and monthly auto bill pay goals
- Supervision of sales staff to include; leading by example, mentoring, coaching, scheduling and counseling
- Provide continuous coaching/positive reinforcement and training to sales associates in all aspects of wireless sales and service
- Training ensure 100% completion of all required training monthly and annually per Cricket compliance standards
- Inventory Manage ordering, receiving, discrepancies, and complete daily, week- ly, and month-end counts as needed
- Communicates and processes any discrepancies
- Provide resolution to customer complaints regarding sales and service
- Develop and manage positive business relationships with staff and customers
- New Hires- Review resumes, perform initial phone screens, in-person interviews and complete on boarding paperwork
- Conducts regular staff meetings to communicate promotions, goals, trends and other relevant information.
Assistant Wholesale Manager
The Sun Valley Group
08.2019 - 03.2020
- Uphold relationships with florists
- Make bouquets and floral arrangements for grocery store orders
- Maintain cooler, rotating older stock with new stock
- Organize, maintain, and order hard goods as needed
- Deliver orders to local floral shops in company van
- Maintain ample knowledge (including names, nicknames, proper care informa- tion, seasonal availability, etc.) of floral inventory
- Input sales into system and create invoices
- Handle packing and shipping of large floral orders
- Collect payments of cash, card, and check, collecting payment over phone
Sales Assistant
KIBS/KBOV Radio
07.2019 - 07.2019
- Writing, recording, and editing new commercials
- Updating currently running commercials,
- Recording clients voices for use in a commercial
- Creating advertisement packages
- Some telemarketing sales
- Follow-up with sales customer service
- General office management
Shift Supervisor
Starbucks Coffee Company
04.2018 - 05.2019
- Promoted to SSV in July and was voted Partner of the Quarter during the holi- day season (Quarter 5) of 2018
- Organizing Clean Play activities
- Maintaining the @bishopstarbucks Instagram page
- Holding partners accountable for Clean Plays
- Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks
- Maintains a calm demeanor during periods of high volume or unusual, events to keep store operating to standard and to set a positive example for the shift team
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Communicates information to manager so that the team can respond as necessary to create the Third
- Place environment during each shift
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns
- Executes store operations during scheduled shifts
- Organizes opening and closing duties as assigned
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety and sanitation guidelines for all products
- Maintaining the Daily Records Book to ensure communication between all day- parts
- Inventory counts
Cashier
Kmart Sears Holding
07.2015 - 08.2016
- Greet customers as they come into or leave the store
- Handle transactions with customers
- Scan goods and collect payments
- Maintain a neat and clean checkout area
- Ensure customers had a pleasant experience and relay dissatisfaction to super- visors
- Resolve customer complaints
Front Desk Clerk
Bishop Veterinary Hospital
07.2014 - 07.2015
- Maintained an organized and clean work space
- Assisted secretaries in everyday operations
- Handled unhappy or unruly customers
- Assisted with keeping business operations running smoothly
- Handled confidential information.
Education
Bachelor of Science - Social Work
Walden University
Minneapolis, MN06-2028
High School Diploma -
Bishop Union High School
Bishop, CA06.2016
Skills
- Clerical
- Medical Terminology
- Comfort with Technology and Databases
- Schedule Building
- Retail Management (1 year)
- Supervisory (3 years)
- Key Holder (3 years)
- Customer Service (10 years)
- Inventory Management (3 years)
- Microsoft Office
- Sales
- Time Management
- Organizational Skills
- Conflict Resolution
- Store Management Experience
- HIPAA Compliance
- Patient-focused care
Timeline
Patient Access Representative II - Hospital
Northern Inyo Hospital
07.2024 - Current
Medical Assistant I
Northern Inyo Healthcare District
03.2023 - Current
Patient Access Representative I - Clinic
Northern Inyo Hospital
05.2022 - 03.2023
Shift Supervisor
Starbucks Coffee Company
11.2021 - 05.2022
Store Manager
Cricket Wireless Authorized Retailer
12.2019 - 11.2021
Assistant Wholesale Manager
The Sun Valley Group
08.2019 - 03.2020
Sales Assistant
KIBS/KBOV Radio
07.2019 - 07.2019
Shift Supervisor
Starbucks Coffee Company
04.2018 - 05.2019
Cashier
Kmart Sears Holding
07.2015 - 08.2016
Front Desk Clerk
Bishop Veterinary Hospital
07.2014 - 07.2015
Bachelor of Science - Social Work
Walden University
High School Diploma -
Bishop Union High School
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