Chw-Han Yu

● Access Control and Reception duties -Responding to inquiries from the public

● Assisting with set-up of court room proceedings and provide assistance to staff at the Immigration Refugee Board as required

● Respond to alarms, and maintain a safe environment for all personnel and the public ● Proactively responding to and resolving emergency situations and conflicts

● Following specific emergency and alarm response protocols

● Safely escorting visitors and personnel when necessary

● Maintaining detailed and accurate daily records and logs

● Reviews the daily workbook for pass-over information

● Liaise with the client on all relevant site issues

● Maintain an impeccable level of service and professionalism on this high-profile site

● Care and control of persons detained under the authority of the IRPA at the British Columbia Vancouver International Airport (VIA)

● Management and provision of the safe and secure transportation of detainees and

their personal effects to and from the BCIHC and other locations;

● Escorting detainees through the process that culminates in their departure from Canada, typically from VIA or land port of entry (departure verification).

● Hiring and onboarding new Brand Ambassadors.

● Training new Brand Ambassadors; registering them in our event management platform and providing them with training documents

● Ongoing coordination, communication, support and training with other BA team

● Coordinating & Scheduling the events

● Contacting stores to schedule demo events

● Troubleshooting any issues with BAs, stores and brands about scheduling, training, equipment, stock and BA availability etc

● Answer telephones and respond to inquiries from clients and participants

● Create, compile and export databases containing all information for each event ● Plan convention center events

● Create budgets for events and allocate funds accordingly

● Take reservations for booths and speaking engagements

● Process end-of-day reports

● Process and file invoices from vendors

● Inspect public areas prior to events and direct the custodial staff

● Promote brand image and awareness through social media

● Form contacts with local media outlets, both online and off

● Maintain and evaluate audiovisual equipment

● Developing and establishing objectives for the company.

● Devising or approving the company’s policies and programs.

● Planning, organizing, directing, controlling, and evaluating the operations of the entire organization in relation to its established objectives.

● Determining the company’s mission and strategic direction as conveyed through policies and specific objectives, which are met through the effective management of human, financial, and material resources.

● Establishing financial and administrative controls.

● Approving overall personnel hiring plans.

● Representing the company or delegating representatives to act on behalf of the company in negotiations or other official functions.

● Allocate material, human, and financial resources to implement organizational policies and programs; establish financial and administrative controls; formulate and approve promotional campaigns; and approve overall personnel planning.

● Select middle managers, directors, or other executive staff.

● Foster a values-driven company culture and motivational work environment.

● Oversee the entire day-to-day operations of the production department

● Promote teamwork, a positive atmosphere and delivery of excellent customer service

● Train & oversee and ensure staff complete assigned responsibilities

● Oversee the completion of evaluations, development, and training for the department

● Resolve issues within the department or with guests as needed

● Oversee all employee discipline procedures, create and maintain effective union relationship

● Ensuring compliance with licensing laws, health and safety and other statutory regulations

● Assists in the development and implementation of special events and promotions

● Knowledge of all promotions and events for the week/month

● Responsible for management of inventory and labour costs

● Oversee the kitchen team to ensure a high food quality and service

● Enforce and ensure consistency on all company policies and procedures

● Responsible for providing professional and exceptional customer service in accordance with established company standards

● Responsible for supervising, documenting and coaching all staff under direct supervision to ensure they are adhering to the company customer service standards

● Perform other duties and projects as assigned or directed

● Enforce and ensure consistency on all company policies and procedures

● Monitor the CCTV

● First Responder for any suspicious activities

● Work with Vanvouver Authoroty Airport, RCMP, Ambulance Services and Fire & Rescue Services

● Answer and respond to telephone calls that come into the Security Operations Center from both internal and external stakeholders, answering and directing them as required

● Respond to inquires from Security Personnel, providing necessary direction as per the Standard ●Operating Procedures and escalating situations with the Security Supervisor, as necessary

● Document necessary information for incidents and service requests, using the platform provided by the Vancouver Airport Authority

● Ability to troubleshoot and problem solve various incidents and requests that occur, escalating to the Security Supervisor, as required

● Ability to deescalate and manage conflict in an appropriate manner

● Provide access and egress into and out of the Restricted Area of the airport, when required

● Dispatch Security Personnel to any Emergency Incidents

● Dispatch Security Personnel to any Unattended Baggage within the terminal building

● Report and Dispatch any suspicious activity

● Conduct and Document investigations through the use of various systems and platforms provided by the Vancouver Airport Authority, reporting findings to the necessary people • Liaise with various external agencies (i.e. YVR, RCMP, CBSA, USCBP, and CATSA)

● Oversee the entire day-to-day operations of the production department

● Responsible for meeting setup with airline managements

● Promote teamwork, a positive atmosphere and delivery of excellent customer service

● Recruit, train & oversee and ensure staff complete assigned responsibilities

● Oversee the completion of evaluations, development, and training for the department - Resolve issues within the department or with guests as needed

● Oversee all employee discipline procedures, create and maintain effective union relationship

● Assist with the projection and delivery of accurate monthly and yearly financial reports

● Ensuring compliance with licensing laws, health and safety and other statutory regulations Assists in the development and implementation of special events and promotions

● Liaise and communicate effectively with all appropriate departments

● Ensure completion of weekly scheduling and payroll of the F&B team

● Knowledge of all promotions and events for the week/month

● Responsible for management of inventory and labour costs

● Oversee the kitchen team to ensure a high food quality and service

● Enforce and ensure consistency on all company policies and procedures

● Responsible for providing professional and exceptional customer service in accordance with established company standards

● Responsible for supervising, documenting and coaching all staff under direct supervision to ensure they are adhering to the company customer service standards

● Perform other duties and projects as assigned or directed

● Enforce and ensure consistency on all company policies and procedures

● Understanding and communicating program curriculum.

● Delivering material through a variety of lectures, discussions, and audio-visual aids.

● Using strategies and techniques to correct students’ speaking and grammar in a small group setting.

● Providing feedback to students of different nationalities and ages.

• Managed servers to ensure smooth dining operations on a daily basis.
• Prepared and updated daily server work schedules.
• Enforced server uniform and attendance policies.
• Led training sessions for new servers.
• Reported all dangerous and improper situations promptly to management.
• Oversaw dining hall cleanliness and safety.
• Assisted in applicant screening and new server training.
• Motivated servers to ensure optimal service quality.
• Answered guest queries regarding menu selections.
• Coordinated with kitchen staff regarding wait times and menu item availability.
• Cleared and cleaned tables between lunch and dinner shifts.
• Maintained all applicable food sanitation and safety standards.
• Assisted with labor budget and cost control preparation.

• Provide the perfect service experience for restaurant patrons
• Ensure the guest feels important and welcome in the restaurant
• Ensure hot food is hot and cold food is cold
• Adhere to timing standards for products and services
• Look for ways to consolidate service and increase table turns
• Present menu, answer questions, and make menu recommendations
• Serve customers in an accommodating manner
• Must know all food liquor, beer, wine, and retail offered
• Apply positive suggestive sales approach to guide guests
• Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates
• Look for ways to avoid waste and limit costs
• Assist in keeping the restaurant clean and safe
• Provide responsible service of alcoholic beverages
• Deliver food and beverages to any table as needed
• Must follow all cash handling policies and procedures
• Report to property on time and in proper uniform
• Process payments of food and drink orders with the cash register
• Coordinate with kitchen staff to deliver accurate food orders

● Create advertisements for use in both print, web and social media (poster, check presenters, Instagram image, Facebook post (boost-approved when needed), Facebook cover photo (when needed), eblast sized images for incorporation into the blast and at the direction of the Marketing Manager, etc. as needed

● Responsible for the printing of deliverables including signage and promotional materials.

● Work with the marketing team to brainstorm creatives for proposed campaigns

● Update all websites with any new information, menus, hours, etc. (when applicable) and communicate database issues (anything database driven all of front-end code updates are handled in house)

● Manage incoming production requests and project timelines

● Keep inventory and order printing and graphic supplies (i.e. toner, paper etc.)

● Manage the creatives, template and layout for eblasts (to be sent to the Marketing Director for actual send)

Update all restaurant menus, layouts, etc. as requested by the General Managers

● Layout all art associated with Brand publications (SERG Menu Guide)

● Responsible for design solutions from concept to completion

● Create compelling design solutions that execute the organization’s branding strategy for all print and digital graphic need

● Coordinate the design and implementation of all advertising and email campaigns

● Develop graphics for product illustrations, logos, and websites

● Update and maintain a style guide in accordance with brand standards in collaboration with staff members

● Prepare for and attend numerous

● Do voice-overs for advertisements or recording 'talking

● Research for a part by reading

● Coordinate the development of marketing support materials to assist development and membership efforts

● Organize graphic needs for the annual Film Festival, including but not limited to the layout of the program guide, signage, promotional materials, and supporting work conducted by outside contractors

● Review designs for errors before printing or publishing

● Assist with online marketing efforts, including online event listings, websites and blog, social media (Facebook, Twitter, and Instagram), and traditional media (newspaper, radio, and print materials)

● Support email campaigns and any cross-promotional graphic needs

● Maintain and update hard copy and computer files of all completed marketing projects

● Maintain inventory of promotional materials (i.e. movie posters)