CHUYI ZENG
Vancouver,BC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. A reliable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
Work History
Sales Clerk
Watson
05.2023 - 08.2023
- Developed strong relationships with customers, driving repeat business and loyalty.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
Marketing & Operations Intern
VisionUs International Consulting Canada Inc.
01.2023 - 03.2023
- Conducted an in-depth international market analysis of user pain points and needs to inform the formulation and execution of a weekly marketing plan tailored to the digital landscape.
- Monitored and evaluated the impact of marketing tweets, employing data analytics to assess the dynamics within China's overseas study industry; compiled comprehensive analysis reports highlighting the key drivers of consumer behavior in the digital realm.
- Maintained customer relationships through regular communication and feedback collection; collected the customers' feedback and leveraged this feedback to provide recommendations for optimizing the studio's operational mode; achieved a significant 15% increase in customer inquiries within a single month through these digital strategies.
Server
Old Captain Crab Pot
04.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Science -
University of Victoria
Victoria, BC06.2024
B.Sc in Economics(Transferred) -
Soochow University
06.2022
Skills
- Analytic Tools: Highly proficient in Microsoft Suite, Python, EViews
- Customer Relationship Management, Sales Strategies and Target Achievement, Sales Data Analysis and Reporting
- Strong Multitasking Abilities, Team Collaboration, Exceptional Customer Service
- Digital Marketing, Engaging Content Creation, Market Research and Trend Analysis
Extracurricular Activities
International "Internet +" Undergraduate Entrepreneurship Competition, Project Leader, 06/2022, 07/2022, Led a dynamic team to strategically allocate responsibilities and tasks based on the individual strengths and expertise of project members, including identifying specific roles for business plan development and assigning data collection and analysis tasks, emphasizing effective task delegation and collaboration.
Focused on the theme of "Global Circle" in the tourism industry; conducted a comprehensive analysis of the industry's challenges, particularly in digital transformation and innovation. CITIC Securities, Volunteer Assistant Account Manager, 05/2022, 06/2022, Provided more inclusive banking services to disadvantaged groups, such as guidance, interpretation, book appointments, help with banking-related questions, etc., which enhanced communication skills and increased professionalism in banking.
Engaged in daily morning meetings that involved critical discussions, market analysis, and the evaluation of market trends; instituted a daily pre-work review process, actively observing and analyzing stock market fluctuations.
Languages
English
Professional Working
French
Elementary
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Clerk
Watson
05.2023 - 08.2023
Marketing & Operations Intern
VisionUs International Consulting Canada Inc.
01.2023 - 03.2023
Server
Old Captain Crab Pot
04.2022 - 08.2022
Bachelor of Science -
University of Victoria
B.Sc in Economics(Transferred) -
Soochow University