Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CHU TIK JUDE LO

Markham,Canada

Summary

To work hard in full determination and dedication in a highly challenging competitive environment for the enhancement of my managerial skills and optimize the profitability for the company.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Licensed Funeral Preplanner

Chapel Ridge Funeral Home and Cremation Centre
08.2022 - Current
  • Help the clients to make the appropriate decisions about having final pre-arrangements for burial, cemetery, funeral goods, memorial and services before a death has occurred
  • Gather the information about the available options to help the clients to choose the right products and save their cost
  • Prepared a well-documented record of the client's wishes and product selections to reduce the stress for their next of kin, family and friends
  • Provide the written agreements and guarantees from the Funeral Home or the memorial supplier for the clients
  • Remind the clients about the Estate planning (Will, final arrangements, insurances, choosing the power of attorney and the Estate Trustee)
  • Practice compassion and empathy towards the client's families during the grieving period
  • Suggest the clients to select an ideal cemetery to perform the service
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect and willingness to help wherever needed.

Tour Operator

Air Ticket Department Controler
01.2023 - 05.2024
  • · Responsible to contact the Air Ticket Wholesalers for the group bookings
  • · Coordinating the ticketing requests for the retail's staffs
  • · Responsible to communicate with the airlines to arrange for the group's reservations
  • · Handling and resolving the ticketing issues for the retail staffs
  • · Coordinating the ticketing request with the Amadeus System
  • · Assisting the BSP administrator to audit the BSP reports and the airline’s sales report weekly
  • · Communicate with the Accounting department for all groups’ money control

Experience Ticketing Manager

Mandarin Holidays
12.2017 - 03.2020
  • Responsible to contact the airlines to request for the plates
  • Coordinating the ticketing requests for the retail's staffs
  • Responsible to communicate with the airlines to arrange for the group's reservations
  • Handling and resolving agent's requests
  • To comfort the customers and to find the solutions when conflicts happen
  • Assisting the BSP administrator to audit the BSP reports
  • Coordinating the ticketing requests with Sabre, Apollo and Amadeus system
  • Providing various technical and administrative supports on ticketing
  • Providing excellent customer service to the wholesale agents
  • Coordination with the accounting department for ticketing report every week
  • Supervise the trainings to the new recruited staffs

CHU TIK JUDE LO

Tian Bao Travel
02.2016 - 09.2017
  • · Coordinating the ticketing requests with Sabre, Apollo and Amadeus system
  • · Providing the ticket refund services
  • · Providing various technical and administrative supports on ticketing
  • · Coordinating the ticketing requests for the retail's staff
  • · Responsible for training the junior staffs for ticketing department
  • · Responsible for pick up the phone calls from the sub-agents.

Online Specialist

Royal Scenic Holidays
10.2013 - 10.2014
  • · Responsible for email distribution of airline contracts and notices to all internal staffs
  • · Prepare the airline's fares sheets and upload to the company website
  • · Remove expired contracts and remove fare sheets from the website
  • · Create the special fares alerts
  • · Monitor the bookings deadlines for all GDS
  • · Report the mark-up related issues to the technical team
  • · Prepare the new airline competitor's analysis report to managerial department
  • · Master all airlines contract's control
  • · Back up the call centre for all web bookings technical issues
  • · Prepare the daily E-blast to all travel agencies
  • · Check the fares in all GDS pseudo which loaded from the tech team

Ticketing Manager

Ucruising Vacation
08.2012 - 09.2013
  • · Responsible for contact the airlines to request for the plates
  • · Helping the retail staffs to make the air bookings for the cruises
  • · Coordinating the ticketing requests for the retail staff
  • · Responsible to contact the airlines to arrange for the group's reservations
  • · Coordinating the ticketing requests with Apollo system
  • · Handling and resolving agent's requests
  • · To comfort the customers and to find the solutions when conflicts happen
  • · Communicate with the airlines and some consolidator for ticket requests
  • · Assisting the BSP administrator to audit the BSP reports
  • · Responsible for apply the travel visas for clients.

Ticketing Agent

Tour East Holidays
06.2007 - 09.2012


  • Coordinating the ticketing requests with Sabre, Apollo and Amadeus system
  • Providing the ticket refund services
  • Providing various technical and administrative supports on ticketing
  • Coordinating the ticketing requests for the retail's staff
  • Responsible for training the junior staffs for ticketing department
  • Responsible for pick up the phone calls from the sub-agents
  • Monitor the bookings deadlines for all GDS
  • Check the fares in all GDS pseudo which loaded from the tech team
  • Helping the retail staffs to make the air bookings for the cruises
  • Coordinating the ticketing requests for the retail staff
  • Responsible to contact the airlines to arrange for the group's reservations
  • Coordinating the ticketing requests with Apollo system
  • Handling and resolving agent's requests
  • Communicate with the airlines and some consolidator for ticket requests
  • Assisting the BSP administrator to audit the BSP reports
  • Responsible for apply the travel visas for clients

Assistant Branch Manager

Tai Pan Vacation
11.1999 - 04.2007


  • Responsible to issue, verify international and domestic air tickets
  • Providing various technical and administrative supports on ticketing
  • Responsible for hotel reservation and confirm the final itinerary for clients
  • Responsible for training the junior staffs for ticketing department
  • Providing excellent customer service to the wholesale agents
  • Provided the travel suggestions and information sources for the wholesale agents
  • Providing customer services on tour reservations and oversight the retail and wholesale department
  • Coordinating the ticketing requests with Sabre and Apollo System
  • Assisting the onsite manager on the special projects
  • Preparing the sales reports to accountant in a daily basis
  • Handling and resolving client's complaints and special requests
  • Providing air ticketing services, including the administration and verification of the ticket stocks
  • Assisting the BSP administrator to audit the BSP Reports
  • Responsible for cash control and cash management reports
  • Supervising and providing trainings to the new recruited staffs

Education

No Degree - Licensed Funeral Preplanner

Humber College
Markham, ON
08.2022

High School Diploma -

Milliken Mills High School
Markham, ON
06.1997

High School Diploma -

Ecole Secondaire De Antonio-Brossard
Québec, QC
06.1994

Skills

  • Microsoft Word
  • Microsoft Excel
  • Adaptability
  • Flexibility
  • Type Speed 45 wpm
  • Proactive
  • Intermediate
  • Fast-paced environment
  • Critical Thinking
  • Good Listener
  • Problem solver

Certification

  • Tico License
  • Funeral Pre-Planner

Languages

Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Professional Working
English
Professional Working

Timeline

Tour Operator

Air Ticket Department Controler
01.2023 - 05.2024

Licensed Funeral Preplanner

Chapel Ridge Funeral Home and Cremation Centre
08.2022 - Current

Experience Ticketing Manager

Mandarin Holidays
12.2017 - 03.2020

CHU TIK JUDE LO

Tian Bao Travel
02.2016 - 09.2017

Online Specialist

Royal Scenic Holidays
10.2013 - 10.2014

Ticketing Manager

Ucruising Vacation
08.2012 - 09.2013

Ticketing Agent

Tour East Holidays
06.2007 - 09.2012

Assistant Branch Manager

Tai Pan Vacation
11.1999 - 04.2007

No Degree - Licensed Funeral Preplanner

Humber College

High School Diploma -

Milliken Mills High School

High School Diploma -

Ecole Secondaire De Antonio-Brossard
  • Tico License
  • Funeral Pre-Planner

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CHU TIK JUDE LO