CHU TIK JUDE LO
Markham,Canada
Summary
To work hard in full determination and dedication in a highly challenging competitive environment for the enhancement of my managerial skills and optimize the profitability for the company.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Licensed Funeral Preplanner
Chapel Ridge Funeral Home and Cremation Centre
2022.08 - Current
- Help the clients to make the appropriate decisions about having final pre-arrangements for burial, cemetery, funeral goods, memorial and services before a death has occurred
- Gather the information about the available options to help the clients to choose the right products and save their cost
- Prepared a well-documented record of the client's wishes and product selections to reduce the stress for their next of kin, family and friends
- Provide the written agreements and guarantees from the Funeral Home or the memorial supplier for the clients
- Remind the clients about the Estate planning (Will, final arrangements, insurances, choosing the power of attorney and the Estate Trustee)
- Practice compassion and empathy towards the client's families during the grieving period
- Suggest the clients to select an ideal cemetery to perform the service
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect and willingness to help wherever needed.
Tour Operator
Air Ticket Department Controler
2023.01 - 2024.05
- · Responsible to contact the Air Ticket Wholesalers for the group bookings
- · Coordinating the ticketing requests for the retail's staffs
- · Responsible to communicate with the airlines to arrange for the group's reservations
- · Handling and resolving the ticketing issues for the retail staffs
- · Coordinating the ticketing request with the Amadeus System
- · Assisting the BSP administrator to audit the BSP reports and the airline’s sales report weekly
- · Communicate with the Accounting department for all groups’ money control
Experience Ticketing Manager
Mandarin Holidays
2017.12 - 2020.03
- Responsible to contact the airlines to request for the plates
- Coordinating the ticketing requests for the retail's staffs
- Responsible to communicate with the airlines to arrange for the group's reservations
- Handling and resolving agent's requests
- To comfort the customers and to find the solutions when conflicts happen
- Assisting the BSP administrator to audit the BSP reports
- Coordinating the ticketing requests with Sabre, Apollo and Amadeus system
- Providing various technical and administrative supports on ticketing
- Providing excellent customer service to the wholesale agents
- Coordination with the accounting department for ticketing report every week
- Supervise the trainings to the new recruited staffs
CHU TIK JUDE LO
Tian Bao Travel
2016.02 - 2017.09
- · Coordinating the ticketing requests with Sabre, Apollo and Amadeus system
- · Providing the ticket refund services
- · Providing various technical and administrative supports on ticketing
- · Coordinating the ticketing requests for the retail's staff
- · Responsible for training the junior staffs for ticketing department
- · Responsible for pick up the phone calls from the sub-agents.
Online Specialist
Royal Scenic Holidays
2013.10 - 2014.10
- · Responsible for email distribution of airline contracts and notices to all internal staffs
- · Prepare the airline's fares sheets and upload to the company website
- · Remove expired contracts and remove fare sheets from the website
- · Create the special fares alerts
- · Monitor the bookings deadlines for all GDS
- · Report the mark-up related issues to the technical team
- · Prepare the new airline competitor's analysis report to managerial department
- · Master all airlines contract's control
- · Back up the call centre for all web bookings technical issues
- · Prepare the daily E-blast to all travel agencies
- · Check the fares in all GDS pseudo which loaded from the tech team
Ticketing Manager
Ucruising Vacation
2012.08 - 2013.09
- · Responsible for contact the airlines to request for the plates
- · Helping the retail staffs to make the air bookings for the cruises
- · Coordinating the ticketing requests for the retail staff
- · Responsible to contact the airlines to arrange for the group's reservations
- · Coordinating the ticketing requests with Apollo system
- · Handling and resolving agent's requests
- · To comfort the customers and to find the solutions when conflicts happen
- · Communicate with the airlines and some consolidator for ticket requests
- · Assisting the BSP administrator to audit the BSP reports
- · Responsible for apply the travel visas for clients.
Ticketing Agent
Tour East Holidays
2007.06 - 2012.09
- Coordinating the ticketing requests with Sabre, Apollo and Amadeus system
- Providing the ticket refund services
- Providing various technical and administrative supports on ticketing
- Coordinating the ticketing requests for the retail's staff
- Responsible for training the junior staffs for ticketing department
- Responsible for pick up the phone calls from the sub-agents
- Monitor the bookings deadlines for all GDS
- Check the fares in all GDS pseudo which loaded from the tech team
- Helping the retail staffs to make the air bookings for the cruises
- Coordinating the ticketing requests for the retail staff
- Responsible to contact the airlines to arrange for the group's reservations
- Coordinating the ticketing requests with Apollo system
- Handling and resolving agent's requests
- Communicate with the airlines and some consolidator for ticket requests
- Assisting the BSP administrator to audit the BSP reports
- Responsible for apply the travel visas for clients
Assistant Branch Manager
Tai Pan Vacation
1999.11 - 2007.04
- Responsible to issue, verify international and domestic air tickets
- Providing various technical and administrative supports on ticketing
- Responsible for hotel reservation and confirm the final itinerary for clients
- Responsible for training the junior staffs for ticketing department
- Providing excellent customer service to the wholesale agents
- Provided the travel suggestions and information sources for the wholesale agents
- Providing customer services on tour reservations and oversight the retail and wholesale department
- Coordinating the ticketing requests with Sabre and Apollo System
- Assisting the onsite manager on the special projects
- Preparing the sales reports to accountant in a daily basis
- Handling and resolving client's complaints and special requests
- Providing air ticketing services, including the administration and verification of the ticket stocks
- Assisting the BSP administrator to audit the BSP Reports
- Responsible for cash control and cash management reports
- Supervising and providing trainings to the new recruited staffs
Education
No Degree - Licensed Funeral Preplanner
Humber College
Markham, ON08.2022
High School Diploma -
Milliken Mills High School
Markham, ON06.1997
High School Diploma -
Ecole Secondaire De Antonio-Brossard
Québec, QC06.1994
Skills
- Microsoft Word
- Microsoft Excel
- Adaptability
- Flexibility
- Type Speed 45 wpm
- Proactive
- Intermediate
- Fast-paced environment
- Critical Thinking
- Good Listener
- Problem solver
Certification
- Tico License
- Funeral Pre-Planner
Languages
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Professional Working
English
Professional Working
Timeline
Tour Operator
Air Ticket Department Controler
2023.01 - 2024.05
Licensed Funeral Preplanner
Chapel Ridge Funeral Home and Cremation Centre
2022.08 - Current
Experience Ticketing Manager
Mandarin Holidays
2017.12 - 2020.03
CHU TIK JUDE LO
Tian Bao Travel
2016.02 - 2017.09
Online Specialist
Royal Scenic Holidays
2013.10 - 2014.10
Ticketing Manager
Ucruising Vacation
2012.08 - 2013.09
Ticketing Agent
Tour East Holidays
2007.06 - 2012.09
Assistant Branch Manager
Tai Pan Vacation
1999.11 - 2007.04
No Degree - Licensed Funeral Preplanner
Humber College
High School Diploma -
Milliken Mills High School
High School Diploma -
Ecole Secondaire De Antonio-Brossard
- Tico License
- Funeral Pre-Planner
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