Chun Wai Lau
Markham,ON
Overview
7
7
years of professional experience
Work History
ECC Engineer
Fusion bank
04.2020 - 05.2021
- Monitor the network system, Run daily backup, Second support for the incident issue, Handle incidents management ticket on ITop system, Handle DR test and UAT test with have change update, Use VDI to do daily job, Use Cyberark to remote server
Senior Technical Support Officer
IAdvantage
04.2020 - 05.2021
- Coordinate FM team, BA team and IOC team to build up new data center, Responsible for the new staff training, Coordinate if have any problem between sales team and new customer move in data center, Management cabling team coordinate customer and our sale team to process order new cross connect, Assist NOC manager to management NOC team such as team member roster, incidents management, ISO certification, change management, Leading NOC team member to handle customer request such as cross connect fault, install equipment, customer network issue, Handling incident, problem ticket on Service Now system, Handing monthly incident report, Coordinate FM team BA team and customer to relocation data center, Coordinate data center infrastructure team and network team to relocation customer cable, Management and coordinate all vendor can be done on time, Make sure the relocation project meet the SLA
Data Centre Operation Engineer
ATOS (Work on Microsoft)
03.2016 - 05.2017
- Support the the HP server problem, Break fix the server, Incident management, Make sure the project life cycle SLA, Cabling handing (fiber, copper, AOC, MPO), Handing deployment project, Service ticket handing, Server ILO assignment
Technical Support Officer
IAdvantage
03.2016 - 05.2017
- Support our customer for network layer 1,2, Support customer remote hand and smart hand request, Support customer equipment installation and change equipment, Solve the problem by customer request, Handling customer cabling issue, Data center access control, Handing ISO 20001 and ISO 27001
Assistant Executive Officer
Advance Tactics Service
05.2014 - 03.2015
- Company computer access control, Set up the computer and Pinter service
Data Centre NOC Officer
HKT
05.2014 - 03.2015
- Monitor the data traffic with CACTI, Monitor humidity and temperature with CRAC, Monitor the power at the UPS, Access control, HP Could and Enterprise Could T1 support at VMware with customer, Handling ISO 20001 and ISO 27001
Education
Associate of Science - Wireless Networking
Centennial College of Applied Arts And Technology
Scarborough, ON04.2024
BSc (Hons) Computing -
Hong Kong Institute of Technology
Hong Kong06.2014
Higher Diploma in Computing and Information Security -
Hong Kong Institute of Vocational Education
Hong Kong06.2010
F.1 to F.5 -
Lung Cheung Government Secondary School
Hong Kong06.2006
Skills
- System Troubleshooting
- Project Management
- Project Planning
- Technical reporting
- Engineering Documentation
Languages
Mandarin
English
Cantonese
Timeline
ECC Engineer
Fusion bank
04.2020 - 05.2021
Senior Technical Support Officer
IAdvantage
04.2020 - 05.2021
Data Centre Operation Engineer
ATOS (Work on Microsoft)
03.2016 - 05.2017
Technical Support Officer
IAdvantage
03.2016 - 05.2017
Assistant Executive Officer
Advance Tactics Service
05.2014 - 03.2015
Data Centre NOC Officer
HKT
05.2014 - 03.2015
Associate of Science - Wireless Networking
Centennial College of Applied Arts And Technology
BSc (Hons) Computing -
Hong Kong Institute of Technology
Higher Diploma in Computing and Information Security -
Hong Kong Institute of Vocational Education
F.1 to F.5 -
Lung Cheung Government Secondary School
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