Chun Sang Lam
Calgary,AB
Summary
Dynamic assistant manager with proven expertise at Shikon Company, with seven Japanese locations, enhancing productivity through strategic scheduling and effective team leadership. Skilled in budget control and customer service, I foster strong client relationships while driving business development initiatives. Committed to maintaining high standards and improving operational efficiency across multiple locations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Versatile manager with a background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Shikon, Ke Charcoal Grill & Sushi
Calgary, Alberta
01.2021 - Current
- Processed invoice payments and recorded information for our seven locations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Implemented quality control measures to uphold company standards.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Assisted with budget preparation and tracking of expenses.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Tracked monthly sales to generate reports for business development planning.
Manager
Fusion Sushi
Calgary, Alberta
03.2018 - 12.2021
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed risk by developing and implementing effective risk management strategies.
- Delegated work to staff, setting priorities and goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Maintained positive working relationship with fellow staff and management.
- Completed day-to-day duties accurately and efficiently.
- Handled scheduling for store shifts to achieve adequate staffing.
Busser, Server
Taste of asia, T Pot
Calgary, Alberta
06.2016 - 08.2018
- Bussed and reset tables in an orderly fashion.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Expedited food to tables to assist servers during busy periods.
- Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
- Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Cleared tables to maintain high turnover rate and minimize wait times.
Education
Medical Devices Reprocessing Technician -
Sait
Calgary, AB08-2023
High School Diploma -
Sir Winston Churchill High School
Calgary, AB11-2021
High School Diploma -
Hong Kong PuiKiu Middle School
Hong Kong12-2015
Skills
- Sales monitoring
- Tracking and marking seven location invoices
- Team collaboration
- Customer service
- Google drive
- Team leadership
- Problem-solving
- Scheduling and planning
- Inventory management
- Customer service and satisfaction
- Schedule preparation
- Budget control
- Staff management
- Business development
- Social media control
- Staff hiring
Languages
English
Professional
Mandarin
Professional
Cantonese
Professional
Certification
- Proserve
- Food Handling Certificate
Timeline
Assistant Manager
Shikon, Ke Charcoal Grill & Sushi
01.2021 - Current
Manager
Fusion Sushi
03.2018 - 12.2021
Busser, Server
Taste of asia, T Pot
06.2016 - 08.2018
Medical Devices Reprocessing Technician -
Sait
High School Diploma -
Sir Winston Churchill High School
High School Diploma -
Hong Kong PuiKiu Middle School
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