Chun Nam Angus Choi
Burnaby,B.C.
Summary
Experienced Customer Service Representative with a strong foundation in effective communication, both written and verbal. Actively listens to customer needs and utilizes analytical problem-solving skills to provide optimal solutions. Committed to enhancing customer experiences by consistently employing service-oriented behaviors and understanding their desires. Skilled in delivering customized solutions that foster loyalty and build long-lasting relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Banking Executive
HK HSBC
03.2023 - 09.2024
- Understanding the financial needs and goals of customers from around the world, providing personalized banking product and service recommendations
- Attaining team business goals by enhancing one's financial knowledge and familiarity with company products, thereby increasing the team's business volume and utilization of banking products
- Led successful product launches, driving sales growth and expanding the bank''s product portfolio.
- Demonstrating strong teamwork skills, actively share practical experiences and knowledge with colleagues, foster effective collaboration and communication with colleagues from different departments to meet customer requirements
- Settled complex or unresolved customer situations or escalated issues.
- Collaborated with cross-functional teams to develop innovative banking solutions for diverse clientele.
- Improved client satisfaction by implementing streamlined banking processes and enhancing customer service.
Sales
HK JEBN｜樓上有限公司
09.2019 - 12.2022
- Engaged with customers to effectively build friendly and lasting relationships
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend the best company offerings
- Tracked stock using company inventory management software
- Evaluated sales figures of products to modify sales strategies
- Streamlined the sales process, resulting in higher efficiency and shorter sales cycles.
- Boosted sales revenue by effectively coordinating and executing sales strategies.
Education
Bachelor of Arts - Philosophy
Lingnan University
Hong Kong05.2019
High School Diploma -
St. Mark's School
Hong Kong07.2014
Skills
- MS PowerPoint
- MS Word
- Adobe Photoshop
- Chinese Typing
- English Typing
- Customer Service
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Call center experience
- Complaint Handling
- Product Sales
Certification
- Insurance Intermediary Qualifying Examination (IIQE), Insurance Authority of Hong Kong, March 2023
- Diploma in Multimedia Web Design and Interactive Application Development, Feva Works IT Education Centre, Nov 2022
Personal Information
- Age: 28
- Date of Birth: 09/19/96
Languages
English
Limited Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Personal Banking Executive
HK HSBC
03.2023 - 09.2024
Sales
HK JEBN｜樓上有限公司
09.2019 - 12.2022
- Insurance Intermediary Qualifying Examination (IIQE), Insurance Authority of Hong Kong, March 2023
- Diploma in Multimedia Web Design and Interactive Application Development, Feva Works IT Education Centre, Nov 2022
Bachelor of Arts - Philosophy
Lingnan University
High School Diploma -
St. Mark's School
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