Chun Kong (Oscar) Chow
Vancouver,BC
Summary
Customer experience professional with extensive experience at Concord Pacific Developments Corp. Proven ability in problem-solving and team training, leading to enhanced service delivery and increased customer satisfaction. Expertise in coaching staff and implementing process improvements to foster collaboration and achieve organizational objectives.
Overview
7
7
years of professional experience
Work History
Customer Experience Assistant Manager
Concord Pacific Developments Corp.
Vancouver, BC
01.2024 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided coaching and mentorship programs for staff members.
- Maintained records of employee participation in all training activities.
- Developed training materials, including manuals, guides and handouts.
Flight Attendant
Hongkong Airlines
Vancouver, BC
01.2024 - Current
- Completed pre-flight safety checks to reinforce passenger safety.
- Answered passenger questions and provided solutions to issues arising during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Relayed updates and information to passengers after confirming key details with pilot.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Used excellent customer service skills in addressing passengers' needs.
- Responded to passenger emergencies to provide first aid.
Client Experience Specialist
Concord Pacific Developments Corp.
Vancouver, BC
09.2021 - 12.2023
- Responded to all client inquiries, and asked appropriate questions to facilitate resolution.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Interacted with team members across departments to research and resolve customer issues.
- Met customer call guidelines for service levels, handle time, and productivity.
Customer Service Officer
Bank Of China
06.2019 - 12.2020
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Promoted company brand and unique offerings through personalized customer service.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Promotion of financial products and referral of potential customers to investment managers
Merchandising Manager
MissyBoxz Limited Company
01.2018 - 04.2019
- Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service.
- Maintained updated product knowledge to successfully educate and advise customers.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Coordinated and directed buying team, enforcing compliance with company standards.
Education
No Degree - Academic English Class
University of Toronto
Toronto, ON09.2018
International Business & Trade - Business
Kyung Hee University
Seoul, Korea08.2014
Skills
- Efficient service delivery
- Customer support and service
- Problem solving
- Team training
- Policy and procedure knowledge
- Product knowledge
- Coaching and mentoring
- Collaboration skills
- Communication proficiency
- Conflict management
- Performance evaluation
Languages
Chinese (Cantonese)
Native/ Bilingual
English
Professional
Chinese (Mandarin)
Professional
Korean
Limited
Timeline
Customer Experience Assistant Manager
Concord Pacific Developments Corp.
01.2024 - Current
Flight Attendant
Hongkong Airlines
01.2024 - Current
Client Experience Specialist
Concord Pacific Developments Corp.
09.2021 - 12.2023
Customer Service Officer
Bank Of China
06.2019 - 12.2020
Merchandising Manager
MissyBoxz Limited Company
01.2018 - 04.2019
No Degree - Academic English Class
University of Toronto
International Business & Trade - Business
Kyung Hee University
Similar Profiles
Shane WilliamsShane Williams
Lead Steward at Concord Pacific DevelopmentsLead Steward at Concord Pacific Developments
Osman ArslanOsman Arslan
Customer Care Administrator at Concord Pacific Developments Inc.Customer Care Administrator at Concord Pacific Developments Inc.
Casey RussellCasey Russell
Interior Design / Home Staging at Eagle Pacific Developments Inc. / HVH DevelopmentsInterior Design / Home Staging at Eagle Pacific Developments Inc. / HVH Developments
Jennilyn Hernandez ArceoJennilyn Hernandez Arceo
Guest Relations Manager/Front Desk Agent (Part Time) at Fairmont Vancouver AirportGuest Relations Manager/Front Desk Agent (Part Time) at Fairmont Vancouver Airport
Hannah FosterHannah Foster
Barista/Server/Bartender at Kits Beach CoffeeBarista/Server/Bartender at Kits Beach Coffee