Chun Kong (Oscar) Chow
Vancouver,BC
Summary
Customer experience professional with extensive experience at Concord Pacific Developments Corp. Proven ability in problem-solving and team training, leading to enhanced service delivery and increased customer satisfaction. Expertise in coaching staff and implementing process improvements to foster collaboration and achieve organizational objectives.
Overview
7
7
years of professional experience
Work History
Customer Experience Assistant Manager
Concord Pacific Developments Corp.
Vancouver, BC
01.2024 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided coaching and mentorship programs for staff members.
- Maintained records of employee participation in all training activities.
- Developed training materials, including manuals, guides and handouts.
Flight Attendant
Hongkong Airlines
Vancouver, BC
01.2024 - Current
- Completed pre-flight safety checks to reinforce passenger safety.
- Answered passenger questions and provided solutions to issues arising during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Relayed updates and information to passengers after confirming key details with pilot.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Used excellent customer service skills in addressing passengers' needs.
- Responded to passenger emergencies to provide first aid.
Client Experience Specialist
Concord Pacific Developments Corp.
Vancouver, BC
09.2021 - 12.2023
- Responded to all client inquiries, and asked appropriate questions to facilitate resolution.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Interacted with team members across departments to research and resolve customer issues.
- Met customer call guidelines for service levels, handle time, and productivity.
Customer Service Officer
Bank Of China
06.2019 - 12.2020
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Promoted company brand and unique offerings through personalized customer service.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Promotion of financial products and referral of potential customers to investment managers
Merchandising Manager
MissyBoxz Limited Company
01.2018 - 04.2019
- Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service.
- Maintained updated product knowledge to successfully educate and advise customers.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Coordinated and directed buying team, enforcing compliance with company standards.
Education
No Degree - Academic English Class
University of Toronto
Toronto, ON09.2018
International Business & Trade - Business
Kyung Hee University
Seoul, Korea08.2014
Skills
- Efficient service delivery
- Customer support and service
- Problem solving
- Team training
- Policy and procedure knowledge
- Product knowledge
- Coaching and mentoring
- Collaboration skills
- Communication proficiency
- Conflict management
- Performance evaluation
Languages
Chinese (Cantonese)
Native/ Bilingual
English
Professional
Chinese (Mandarin)
Professional
Korean
Limited
Timeline
Customer Experience Assistant Manager
Concord Pacific Developments Corp.
01.2024 - Current
Flight Attendant
Hongkong Airlines
01.2024 - Current
Client Experience Specialist
Concord Pacific Developments Corp.
09.2021 - 12.2023
Customer Service Officer
Bank Of China
06.2019 - 12.2020
Merchandising Manager
MissyBoxz Limited Company
01.2018 - 04.2019
No Degree - Academic English Class
University of Toronto
International Business & Trade - Business
Kyung Hee University