Chung Yan Tracy Li
Richmond,BC
Summary
Healthcare Assistant with experience assisting nursing staff in delivery of patient care. Complies with healthcare guidelines, policies and standards and reports patient information and observations to plan and guide nursing care. Maintains safe and clean environment using approved infection control practices.
Overview
24
24
years of professional experience
Work History
Support Worker
Westcana Services Inc
09.2022 - Current
- Handling 200 residents' clothing, hanging, folding, deliver to their room
Barista
Shiny Tea
07.2021 - 07.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Complied with standards for merchandising, stocking and storing product.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Educated coworkers and customers about new products.
- Trained new employees in groups and in one-on-one scenarios.
- Cleaned counters, machines, utensils and seating areas daily.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Health Care Assistant
Freelance - Hospital
12.2020 - 04.2021
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
Administrative Assistant
Megaworks-Now Company Limited
09.2004 - 11.2020
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations and payroll processing.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Coordinated and booked crew's airfare, hotel and ground transportation and prepared itinerary to facilitate successful trip.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained staff directory and company policy handbook for human resources department.
Hair Assistant
New Idol Group Hong Kong
04.2000 - 08.2004
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked closely with Hair Stylist to maintain optimum levels of communication to effectively and efficiently complete projects.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted hair stylists with color-work by applying bas colors and toners.
Education
Caregiver Co-Op Diploma
Universal Learning Institute
Richmond, BC09.2022
Health Education
Hong Kong Health Care Federation
Hong Kong12.2020
LCCI 3rd Level Accounting
Hong Kong College of Technology
Hong Kong08.2004
High School Diploma -
Assembly of God Hebron Secondary School
Hong Kong06.1999
Skills
- CPR and AED Certification
- Food Safe Certification
- WHMIS Certification
- Class 5 Driver License
- Client Records Management
- Personal Hygiene Assistance
- Vitals Monitoring and Documentation
- Microsoft Office
- Cultural awareness
- Collaboration
- Multitasking abilities
- Office Equipment Operation
- Confidentiality and Data Protection
- Cleaning and Sanitizing
Timeline
Support Worker
Westcana Services Inc
09.2022 - Current
Barista
Shiny Tea
07.2021 - 07.2023
Health Care Assistant
Freelance - Hospital
12.2020 - 04.2021
Administrative Assistant
Megaworks-Now Company Limited
09.2004 - 11.2020
Hair Assistant
New Idol Group Hong Kong
04.2000 - 08.2004
Caregiver Co-Op Diploma
Universal Learning Institute
Health Education
Hong Kong Health Care Federation
LCCI 3rd Level Accounting
Hong Kong College of Technology
High School Diploma -
Assembly of God Hebron Secondary School
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