Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chung Kit Lam

Toronto

Summary

Dynamic barista with a proven track record at Layback Cafe & Bar, excelling in customer satisfaction and team collaboration. Skilled in espresso machine operation and time management, I consistently crafted high-quality beverages while fostering a welcoming atmosphere, contributing to a positive dining experience and enhancing team efficiency during peak hours.

Overview

4
4
years of professional experience

Work History

Barista

Layback Cafe & Bar
11.2022 - 04.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Junior Assistant Chef

TGIF
05.2021 - 01.2022
  • Implemented cost-saving measures through proper portion control techniques without compromising quality or guest satisfaction.
  • Facilitated effective communication among kitchen staff during busy services, resulting in reduced errors and increased efficiency.
  • Improved overall kitchen performance by participating in regular staff meetings and offering constructive feedback.
  • Provided exceptional assistance during high-pressure situations such as large parties or challenging customer requests.
  • Handled special dietary requests proficiently while maintaining taste and presentation standards of the establishment.
  • Contributed to menu development with innovative dish ideas based on seasonal ingredients.

Education

Post-Graduate Certificate - Business Analytics

George Brown College
Toronto, None

Bachelor In Professional Accounting - Accounting

The Hang Seng University of Hong Kong
Hong Kong SARS
07.2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Active listener
  • Team leadership
  • Decision-making
  • Espresso machine operation
  • Safe food handling
  • POS systems
  • Quality control
  • Inventory management
  • Latte art

Languages

English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional

Timeline

Barista

Layback Cafe & Bar
11.2022 - 04.2025

Junior Assistant Chef

TGIF
05.2021 - 01.2022

Post-Graduate Certificate - Business Analytics

George Brown College

Bachelor In Professional Accounting - Accounting

The Hang Seng University of Hong Kong

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Chung Kit Lam