Chu Lung Hung
Toronto,Canada
Summary
Client-focused and multilingual professional with a proven track record in customer service and operational excellence. Fluent in English, Cantonese, and Mandarin, with a strong ability to engage diverse clients and provide personalized financial solutions. Skilled in problem-solving, administrative management, and leveraging digital tools to enhance client experiences. Dedicated to fostering client relationships and aligning with CBC's mission to deliver exceptional, trust-based financial services.
Overview
3
3
years of professional experience
Work History
Sales & Lab Associate
OpticalThirty8
Toronto
05.2023 - 10.2024
- Delivered personalized consultations to a multicultural clientele, ensuring satisfaction and loyalty
- Efficiently managed appointments, maintaining accurate records to support seamless client service
- Enhanced operational processes for improved service efficiency and workflow optimization
- Collaborated with internal teams to address and resolve client inquiries effectively
Warehouse General Labour
Spongezz
Toronto
01.2023 - 04.2023
- Coordinated order fulfillment, ensuring accurate inventory tracking and timely deliveries
- Excelled in organizational tasks, meeting tight deadlines in a high-pressure environment
- Supported compliance protocols, ensuring safety and efficiency in product handling
Site Clerk
Dragon Construction Limited
Hong Kong
10.2021 - 05.2022
- Provided comprehensive administrative support to ensure smooth on-site operations
- Addressed high-volume client inquiries with timely updates on project progress
- Prepared reports and documentation, enhancing transparency in project management
- Identified inefficiencies, implementing process improvements for optimized workflows
Education
Bachelor of Arts (Hons.) - History
Hong Kong Baptist University
06.2021
Skills
- Client Engagement
- Problem Solving
- Multilingual Communication
- Product Knowledge
- Administrative Excellence
- Technical Proficiency
- Adaptability
Additional Qualifications
- Remote Work Ready: Equipped with a dedicated, secure workspace and a reliable high-speed internet connection (wired, meeting Agent@Home program standards).
- Flexible Availability: Open to working evenings, weekends, and adapting to varying schedules as required.
Languages
English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Sales & Lab Associate
OpticalThirty8
05.2023 - 10.2024
Warehouse General Labour
Spongezz
01.2023 - 04.2023
Site Clerk
Dragon Construction Limited
10.2021 - 05.2022
Bachelor of Arts (Hons.) - History
Hong Kong Baptist University
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