Dedicated professional with strong customer service skills. Experienced in addressing client needs and resolving concerns effectively. Committed to enhancing service quality through adaptability and attention to detail.
Work History
Uber Driver
3 Months
09.2025 - 12.2025
Provided exceptional customer service, addressing passenger inquiries and concerns.
Adapted quickly to changing traffic conditions and passenger needs.
Collected feedback from passengers to enhance service quality continuously.
Remained calm and poised in emergent situations.
Grocery Assistant
2 Months
T&T Supermarket | 01.2024 - 03.2024
Handled cash and supported checkout operations with accuracy and attention to detail.
Delivered front-line customer service, assisting clients to enhance their service experiences.
Addressed customer concerns professionally, ensuring adherence to store policies and customer satisfaction.
Worked with team members to sustain efficient and organized operations, contributing to overall store performance.
Education
Bachelor of Science - Financial Analysis And Risk Management
University of Waterloo | Waterloo | 08-2028
Skills
Teamwork
Customer service
Problem-solving
Microsoft Excel
Journal entries
Financial statement analysis
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Uber Driver
09.2025 - 12.2025Read More
Grocery Assistant
T&T Supermarket
01.2024 - 03.2024Read More
University of Waterloo
Bachelor of Science from Financial Analysis And Risk Management