Chukwu Obianuju Pricilla Ikenna-onwunaka
Brampton,ON
Summary
Proactive banking professional with a proven track record at Fidelity Bank, enhancing customer digital experience and driving adoption of mobile banking solutions. Skilled in banking operations optimization and customer education, I spearheaded technology initiatives that significantly improved banking center performance. Expert in consumer and commercial banking, my approach combines strategic investment insights with exceptional guidance skills. Forward-thinking business banking professional well-versed in the needs of Fidelity bank Plc Awka. Knowledgeable about banking practices, regulatory standards and available products and services. Good relationship-building, communication and program management abilities.
Banking professional with 15 years experience delivering value-added risk management solutions to sophisticated money managers.
Overview
14
14
years of professional experience
Work History
Financial Services Representative
Shoprite Mall
02.2017 - 01.2023
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
BANKING
Fidelity Bank
03.2009 - 04.2018
- Educated customers on online banking and mobile banking applications.
- Educated customers on digital banking features, facilitating seamless transitions from traditional banking methods.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Promoted digital banking solutions to customers, driving increased adoption of online and mobile banking platforms.
- Developed new banking relationships with business prospects.
- Spearheaded technology-based solutions for improving overall banking center performance, including automated teller systems and online banking platforms.
Education
Bachelor of Science - CHEMICAL ENGINEERING
FEDERAL UNIVERSITY OF TECHNOLOGY OWERRI
08.2007
Skills
- Banking
- Investment banking
- Banking principles
- Consumer Banking
- Banking Guidance
- Commercial Banking
- Mobile Banking Solutions
- Banking Operations Optimization
- Financial Services
- Customer Relationship Management
- Cash Management
- Cash Handling
Languages
English
Native or Bilingual
WRITING , READING, DANCING, TRAVELLING
I Love writing and reading always and dancing is also my hobby too, i love travelling for holidays
Timeline
Financial Services Representative
Shoprite Mall
02.2017 - 01.2023
BANKING
Fidelity Bank
03.2009 - 04.2018
Bachelor of Science - CHEMICAL ENGINEERING
FEDERAL UNIVERSITY OF TECHNOLOGY OWERRI
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