Chukwunonso Udoka
Moose Jaw,SK
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
Sumex International Agency
06.2020 - 02.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided primary customer support to internal and external customers.
- Responding to customer inquiries via phone, email, or online chat regarding products, services, orders, and general information.
- Providing accurate and timely information to customers about product availability, pricing, delivery schedules, and any other relevant details.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Interacts with customers on daily basis, maintains friendly and helpful demeanor, and fosters positive relationships through excellent service and support.
- Provides information on available storage options, seasonal discounts, and special handling services to customers, supporting sales and marketing efforts.
Quality Control Engineer
Nispo Porcelain Company
05.2010 - 01.2020
- Establishing quality control procedures, standards, and specifications for products or processes.
- Spearheaded continuous improvement initiatives, leading to 30% increase in production efficiency.
- Developed customized testing protocols to ensure adherence to industry standards and regulations.
- Ensured consistent product performance by routinely calibrating equipment, monitoring test results, and adjusting processes accordingly.
- Supported new product development initiatives through rigorous testing and validation efforts, ensuring seamless market launches.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Education
Bachelor of Science - Chemical Engineering
Enugu State University of Science And Technology
Enugu, Enugu State08.2006
Skills
- Administrative and Office Support
- Live chat support
- International sales support
- Store maintenance
- Data Entry
- Service standard compliance
- Training development aptitude
- Computer Proficiency
- Complaint Investigation
- Staff Training
- Administrative Support
- Quality Control
Timeline
Customer Service Officer
Sumex International Agency
06.2020 - 02.2024
Quality Control Engineer
Nispo Porcelain Company
05.2010 - 01.2020
Bachelor of Science - Chemical Engineering
Enugu State University of Science And Technology