Deputy Station Manager
KLM Royal Dutch Airlines
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Developed and implemented safety protocols to maintain a secure working environment for employees.
- Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Updated weekly and monthly program schedule by establishing program availability and determining best time to air.
- Fostered a culture of continuous improvement by encouraging staff to identify and address opportunities for process optimization.
- Coordinated special events at the station location to increase brand visibility in the local community.
- Participated in program acquisition by recommending suitable programs for purchase.