Chukwuma Ogoh
Toronto
Summary
Professional with strong experience in child and youth development, prepared for this role. Known for effective team collaboration and adaptability, consistently achieving desired outcomes. Skilled in program planning, behavior management, and communication, with focus on creating positive and engaging environments. Reliable and flexible, able to meet changing needs and priorities.
Hardworking and passionate with strong organizational skills . Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Child and Youth Program Assistant
Bartimaeus
02.2024 - Current
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
Respite Shelter Worker
Dixon Hall Neighbourhood Services
05.2019 - Current
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
- Conducting phone interviews, emergency intakes, referrals, linking clients to supportive
services, documentation and maintaining records and client’s files/case notes and statistical
reporting in pirouette in an accurate and timely manner
• Resolving conflict situations including client complaints and disputes, Listening, mediating,
negotiating and providing support and guidance to reach mutually agreed upon service goals
• Providing immediate first call resolution to clients, supporting clients to apply for Ontario
Works, Immigration process and another client needs as required
• Answering phone calls to address homeless individuals that inquire Shelter and Respite
services.
• Meeting with new clients entering the program and completing intake paperwork and
Shelter Standards Information Systems (SMIS) to admit clients into the program and
properly completing discharge plans.
• Explaining the shelter and Respite rules, guidelines to new clients
• Completing daily communication logs, updating and revising service plans in conjunction
with clients’ circumstances and situations
• Developing and maintaining relationships with community agencies and organizations in
order to communicate legislation, policy and procedures
• Receiving donations and completing proper donation paperwork, providing daily support
services to clients such as handing out tokens, mats, sleeping bags and blankets hygiene
products and completing any relevant forms
• Enforcing shelter programs rules and policies and providing a safe, secure and healthy
environment
• Conducting life skills education, health and housing help
• Making referrals to others agencies, advocating on behalf of the clients for services in areas
of career/ volunteer opportunities and supporting clients access all available programs
• Harm Reduction, Identifying and Preventing Over Doses and Providing First Aid and after
Volunteer
519 Community Centre
10.2018 - Current
- Coordinated community outreach initiatives by organizing events that increased awareness of local resources.
- Conducted needs assessments for community programs to identify gaps and areas for improvement.
- Facilitated workshops for skill development, enhancing participants' confidence and knowledge.
- Implemented feedback mechanisms to gather insights from volunteers for continuous improvement.
- Facilitating groups, developing, designing and delivering presentations to members, staff,
and the public and community groups on programs, services and procedures
• Compiling and entering data, preparing statistical reports using different computer systems
• Identifying clients’ needs to develop a service plan, supporting Newcomers and Refugees to
navigate the TTC, health services, job search, resume and interview workshops and all
community service available to them
• Providing information regarding upcoming employment, immigration and tax related events
such as; Job fairs, tax clinics, Legal aid, and Workshops etc.
Developmental Support Worker
Kennedy House Youth Services
09.2021 - 01.2025
- Improved quality of life for clients through compassionate care and assistance with daily tasks.
- Supported clients in maintaining clean and organized living spaces, fostering a sense of pride in their homes.
Volunteer
Access Alliance Multicultural Health And Community Services
08.2019 - 03.2021
- Coordinated community outreach initiatives by organizing events that increased awareness of local resources.
- Facilitated workshops for skill development, enhancing participants' confidence and knowledge.
- Facilitating LGBTQ Newcomer Group and English Speaking circles.
Case Manager
Ibado Hospice
06.2010 - 03.2012
- Engaged with clients to identify barriers to access for necessary services.
- Coordinated team efforts to streamline case management processes.
- Developed individualized care plans for improved client outcomes.
- Developed crisis management plans for at-risk clients.
- Developed, Implemented and Reviewed Care plan’s using Personal Centered Planning,
risk assessment and safety plans
• Established case management links with other resources, and supported clients in
creating and maintain and coordinating a circle of care
• Stayed informed of developments and research in mental health, substance use, and
housing and other relevant services and resources
- Coordinated referrals for clients to ensure timely access to services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Education
GED -
Toronto Hostel Training Centre
10-2022
Bachelor of Science - Psychology
Nnamdi Azikiwe University
Nigeria06-2009
Skills
- Curriculum planning
- Strong Verbal Communication
- Issue resolution
- Parental involvement
- Compassionate Understanding
- Activity organization
- Professionalism and ethics
- Risk Management Competence
- Holistic Developmental Support
- Writing and verbal communication
- Patience and empathy
- Special needs support
- Reporting and documentation
- Microsoft office
- Trauma-informed care
- Teamwork and collaboration
- Customer service
- Organizational skills
- Active listening
- Interpersonal skills
- Conflict resolution
- Crisis intervention
Languages
English
Full Professional
Certification
- Driver's License G
- Microsoft Office Proficiency
- First Aid Certification-August 2025
- CPR/AED Certification-August 2025
- Non– Violent ( Crisis Prevention and Intervention ( CPI) - December, 2024
- SSTEP- Social Service Training and Employment Program ( Fred Victor) Nov-2022
- ASIST-Applied Suicide and Intervention Skills Training
- AODA- March,2022
- Naloxone and Oxygen and Overdose Prevention- August 2021
Timeline
Child and Youth Program Assistant
Bartimaeus
02.2024 - Current
Developmental Support Worker
Kennedy House Youth Services
09.2021 - 01.2025
Volunteer
Access Alliance Multicultural Health And Community Services
08.2019 - 03.2021
Respite Shelter Worker
Dixon Hall Neighbourhood Services
05.2019 - Current
Volunteer
519 Community Centre
10.2018 - Current
Case Manager
Ibado Hospice
06.2010 - 03.2012
- Driver's License G
- Microsoft Office Proficiency
- First Aid Certification-August 2025
- CPR/AED Certification-August 2025
- Non– Violent ( Crisis Prevention and Intervention ( CPI) - December, 2024
- SSTEP- Social Service Training and Employment Program ( Fred Victor) Nov-2022
- ASIST-Applied Suicide and Intervention Skills Training
- AODA- March,2022
- Naloxone and Oxygen and Overdose Prevention- August 2021
GED -
Toronto Hostel Training Centre
Bachelor of Science - Psychology
Nnamdi Azikiwe University
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