Chukwuka Mordi
Brampton,ON
Summary
- Accomplished operations manager adept in financial management, customer relations, operational excellence, and global business strategy. Proven track record of streamlining processes to achieve measurable outcomes. Seeking a challenging role to leverage skills in optimizing processes and driving organizational success.
- Proficient in financial statement preparation, financial analysis, and modeling.
- Skilled in research analysis to inform strategic business decisions.
- Vast in operational excellence and business growth strategies.
- Experience leveraging technology tools like- Opera Cloud, Opera Property Management Software, and Microsoft 365 for workprocess flow, data visualization, and reporting.
- Proficient in capital budgeting, asset valuation, and sales optimization.
- Excellent business plan writing and communication skills.
- Experience in building visually appealing presentation content through graphic design.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Upscale Quarters
02.2021 - 01.2024
- Lead and manage daily operations while spearheading enterprise-wide projects
- Evaluate and communicate progress towards departmental objectives to the company board, ensuring transparency and alignment with organizational goals
- Championed the preparation of source documents for financial transactions and other key business operations
- This involved leading efforts to automate client and contact management, meticulously tracking billable hours, and generating corresponding invoices
- Led all operational functions, including production scheduling, inventory management, and supply chain optimization to meet production targets and quality standards efficiently.
Customer Service Manager
Murphy’s Restaurant
03.2016 - 08.2018
- Oversaw daily operations encompassing table reservations, resolution of customer complaints, and coordination of vendor relationships
- Managed a team of 12 staff members, providing ongoing coaching and mentorship to drive the reduction in customer complaints and ensure consistent delivery of high-quality service
- Achieved a 15% increase in customer satisfaction scores through the implementation of enhanced training programs and service standards, resulting in improved overall dining experiences
- Collaborated closely with senior management to report on performance metrics, escalate critical issues, and implement strategic initiatives to enhance customer satisfaction and drive revenue growth.
Floor Manager
Club Quilox
01.2013 - 08.2013
- Operations Management, Process Optimization, Team Leadership & Development, Strategic Planning, Budgeting & Cost Control, Supply Chain Management
Education
OTHM Level 4/5 Diploma Technology -
London College of Professional Studies (LCPS)
01.2023
Bachelor of Social Sciences- BSc Economics -
Bells University of Technology
01.2015
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Employee relations and conflict resolution
- Staff Management
- Operations Oversight
Boardmemberships
- Maison and Walls Limited
- Sigma Logistics
Volunteer Experience
- Advocate for Mental health - For Beta Life Foundation
- Advocate for Mental health - Hayfoundation Africa
Languages
English
Full Professional
Certification
Diploma 4&5 in IT from
London college of professional studies
Accomplishments
- Generated $[Amount] million in first-year cost savings through global sourcing initiatives and business case development.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Operations Manager
Upscale Quarters
02.2021 - 01.2024
Customer Service Manager
Murphy’s Restaurant
03.2016 - 08.2018
Floor Manager
Club Quilox
01.2013 - 08.2013
OTHM Level 4/5 Diploma Technology -
London College of Professional Studies (LCPS)
Bachelor of Social Sciences- BSc Economics -
Bells University of Technology