Summary
Overview
Work History
Education
Skills
Boardmemberships
Volunteer Experience
Languages
Certification
Accomplishments
Timeline
BusinessAnalyst

Chukwuka Mordi

Brampton,ON

Summary

  • Accomplished operations manager adept in financial management, customer relations, operational excellence, and global business strategy. Proven track record of streamlining processes to achieve measurable outcomes. Seeking a challenging role to leverage skills in optimizing processes and driving organizational success.
  • Proficient in financial statement preparation, financial analysis, and modeling.
  • Skilled in research analysis to inform strategic business decisions.
  • Vast in operational excellence and business growth strategies.
  • Experience leveraging technology tools like- Opera Cloud, Opera Property Management Software, and Microsoft 365 for workprocess flow, data visualization, and reporting.
  • Proficient in capital budgeting, asset valuation, and sales optimization.
  • Excellent business plan writing and communication skills.
  • Experience in building visually appealing presentation content through graphic design.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager

Upscale Quarters
02.2021 - 01.2024
  • Lead and manage daily operations while spearheading enterprise-wide projects
  • Evaluate and communicate progress towards departmental objectives to the company board, ensuring transparency and alignment with organizational goals
  • Championed the preparation of source documents for financial transactions and other key business operations
  • This involved leading efforts to automate client and contact management, meticulously tracking billable hours, and generating corresponding invoices
  • Led all operational functions, including production scheduling, inventory management, and supply chain optimization to meet production targets and quality standards efficiently.

Customer Service Manager

Murphy’s Restaurant
03.2016 - 08.2018
  • Oversaw daily operations encompassing table reservations, resolution of customer complaints, and coordination of vendor relationships
  • Managed a team of 12 staff members, providing ongoing coaching and mentorship to drive the reduction in customer complaints and ensure consistent delivery of high-quality service
  • Achieved a 15% increase in customer satisfaction scores through the implementation of enhanced training programs and service standards, resulting in improved overall dining experiences
  • Collaborated closely with senior management to report on performance metrics, escalate critical issues, and implement strategic initiatives to enhance customer satisfaction and drive revenue growth.

Floor Manager

Club Quilox
01.2013 - 08.2013
  • Operations Management, Process Optimization, Team Leadership & Development, Strategic Planning, Budgeting & Cost Control, Supply Chain Management

Education

OTHM Level 4/5 Diploma Technology -

London College of Professional Studies (LCPS)
01.2023

Bachelor of Social Sciences- BSc Economics -

Bells University of Technology
01.2015

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Planning and Implementation
  • Employee relations and conflict resolution
  • Staff Management
  • Operations Oversight

Boardmemberships

  • Maison and Walls Limited
  • Sigma Logistics

Volunteer Experience

  • Advocate for Mental health - For Beta Life Foundation
  • Advocate for Mental health - Hayfoundation Africa

Languages

English
Full Professional

Certification

Diploma 4&5 in IT from

London college of professional studies

Accomplishments

  • Generated $[Amount] million in first-year cost savings through global sourcing initiatives and business case development.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Operations Manager

Upscale Quarters
02.2021 - 01.2024

Customer Service Manager

Murphy’s Restaurant
03.2016 - 08.2018

Floor Manager

Club Quilox
01.2013 - 08.2013

OTHM Level 4/5 Diploma Technology -

London College of Professional Studies (LCPS)

Bachelor of Social Sciences- BSc Economics -

Bells University of Technology

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Chukwuka Mordi