Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Chukwuebuka Onwuna

Chukwuebuka Onwuna

Greater Sudbury,ON

Summary

Hardworking individual with skills in word processing, time management and scheduling. Analytical problem-solver comfortable working in fast-paced environments with minimal oversight. Excellent skills in HRIS systems and file management systems. Ambitious Human Resources Intern pursuing and trained to coordinate, execute and deliver HR programs related to recruitment, benefits, workers compensation and other HR projects and processes. Demonstrates solid analytical, problem-solving and presentation skills to foster excellent relationships and credibility at all levels of organization. Self-motivated, driven and displays initiative to prioritize tasks and handle numerous assignments simultaneously.

Overview

3
3
years of professional experience

Work History

Human Resources Intern

North Horizon Camp Services
07.2023 - Current
  • Maintained relationships with personnel using strong collaboration and teamwork skills.
  • Worked with HR team to coordinate company events.
  • Developed strong written and verbal communication skills.
  • Created and updated tracking spreadsheets using MS Excel.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered phone and performed clerical duties to assist human resources department.

Office Administrator

EASTLINK
11.2022 - 07.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.

Customer Service Manager

United Bank For Africa
11.2020 - 10.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

Post Graduate Degree - Human Resources And Management

Cambrian College
Sudbury, Ontario
08.2023

Higher National Diploma - Business Administration and Management

Federal Polytechnic
Oko
07.2015

Skills

  • Microsoft Office
  • HR Support
  • Labor Relations
  • HRIS Familiarity
  • Maintain Employment Records
  • Manage Employee Relations
  • Policy Interpretation
  • Google Workspace
  • Problem-Solving
  • Talent management
  • Organizational Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

Human Resources Intern

North Horizon Camp Services
07.2023 - Current

Office Administrator

EASTLINK
11.2022 - 07.2023

Customer Service Manager

United Bank For Africa
11.2020 - 10.2022

Post Graduate Degree - Human Resources And Management

Cambrian College

Higher National Diploma - Business Administration and Management

Federal Polytechnic

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Chukwuebuka Onwuna