Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chukwudi Asikaogu

Brampton,ON

Summary

Highly detail-oriented and professional banker. Successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

22
22
years of professional experience

Work History

Branch Manager

Ecobank Nigeria Limited
11.2019 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Examined customer loan applications for loan approvals and denials.

Customer Service Manager

Ecobank Nigeria Limited
01.2008 - 10.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Head Bank Teller

Ecobank Nigeria Limited
02.2005 - 01.2008
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Assisted with training of new tellers on policies and procedures.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Bank Teller

Ecobank Nigeria Limited
02.2003 - 12.2005
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted and packaged currency and coins.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Educated customers on use of banking website and mobile apps.

Information Technology Assistant

Ecobank Nigeria Limited
01.2002 - 01.2003
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

MBA - Business Administration

University Of Benin
Benin City, Nigeria
11.2010

Bachelor of Science - Statistics With Computer Science

University Of Benin
Benin City, Nigeria
11.2009

Higher National Diploma - Computer Science

The Polytechnic Ibadan
Ibadan, Nigeria
08.2001

National Diploma - Computer Science

Akanu Ibiam Federal Polytechnic
Afikpo, Nigeria
11.1997

No Degree - SSCE

Government Secondary School
Owerri, Nigeria
05.1994

Skills

  • Financial Analysis
  • Cash Handling
  • Staff Supervision
  • Staff Management
  • Credit Appraisal Skills
  • Problem Solving Capabilities

Languages

English
Full Professional

Timeline

Branch Manager

Ecobank Nigeria Limited
11.2019 - Current

Customer Service Manager

Ecobank Nigeria Limited
01.2008 - 10.2019

Head Bank Teller

Ecobank Nigeria Limited
02.2005 - 01.2008

Bank Teller

Ecobank Nigeria Limited
02.2003 - 12.2005

Information Technology Assistant

Ecobank Nigeria Limited
01.2002 - 01.2003

MBA - Business Administration

University Of Benin

Bachelor of Science - Statistics With Computer Science

University Of Benin

Higher National Diploma - Computer Science

The Polytechnic Ibadan

National Diploma - Computer Science

Akanu Ibiam Federal Polytechnic

No Degree - SSCE

Government Secondary School

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Chukwudi Asikaogu