Chukwudi Asikaogu
Brampton,ON
Summary
Highly detail-oriented and professional banker. Successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
22
22
years of professional experience
Work History
Branch Manager
Ecobank Nigeria Limited
11.2019 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Examined customer loan applications for loan approvals and denials.
Customer Service Manager
Ecobank Nigeria Limited
01.2008 - 10.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Head Bank Teller
Ecobank Nigeria Limited
02.2005 - 01.2008
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted with training of new tellers on policies and procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Bank Teller
Ecobank Nigeria Limited
02.2003 - 12.2005
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on use of banking website and mobile apps.
Information Technology Assistant
Ecobank Nigeria Limited
01.2002 - 01.2003
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
Education
MBA - Business Administration
University Of Benin
Benin City, Nigeria11.2010
Bachelor of Science - Statistics With Computer Science
University Of Benin
Benin City, Nigeria11.2009
Higher National Diploma - Computer Science
The Polytechnic Ibadan
Ibadan, Nigeria08.2001
National Diploma - Computer Science
Akanu Ibiam Federal Polytechnic
Afikpo, Nigeria11.1997
No Degree - SSCE
Government Secondary School
Owerri, Nigeria05.1994
Skills
- Financial Analysis
- Cash Handling
- Staff Supervision
- Staff Management
- Credit Appraisal Skills
- Problem Solving Capabilities
Languages
English
Full Professional
Timeline
Branch Manager
Ecobank Nigeria Limited
11.2019 - Current
Customer Service Manager
Ecobank Nigeria Limited
01.2008 - 10.2019
Head Bank Teller
Ecobank Nigeria Limited
02.2005 - 01.2008
Bank Teller
Ecobank Nigeria Limited
02.2003 - 12.2005
Information Technology Assistant
Ecobank Nigeria Limited
01.2002 - 01.2003
MBA - Business Administration
University Of Benin
Bachelor of Science - Statistics With Computer Science
University Of Benin
Higher National Diploma - Computer Science
The Polytechnic Ibadan
National Diploma - Computer Science
Akanu Ibiam Federal Polytechnic
No Degree - SSCE
Government Secondary School
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