CHUKS OPONE
Innisfil
Summary
Customer-focused Insurance Advisor and Sales Professional with extensive experience in insurance sales, client advisory, and high-volume customer service environments. Proven ability to exceed sales targets, retain customers, explain insurance coverage clearly, and deliver compliant, high-quality service. Seeking an Insurance Advisor role with TD Insurance, where strong advice, trust, and customer experience are key priorities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Bill Gosling Outsourcing
Ontario, Canada
07.2025 - Current
- Handle high-volume inbound and outbound customer calls in a fast-paced contact-centre environment
- Accurately document customer interactions using CRM systems in compliance with policies and procedures
- Resolve customer inquiries and issues while maintaining professionalism, empathy, and service excellence
- Consistently meet quality assurance, productivity, and customer satisfaction standards
Customer Service Representative
Bill Gosling Outsourcing
Ontario, Canada
07.2025 - Current
- Handle high-volume inbound and outbound customer calls in a fast-paced contact-centre environment
- Accurately document customer interactions using CRM systems in compliance with policies and procedures
- Resolve customer inquiries and issues while maintaining professionalism, empathy, and service excellence
- Consistently meet quality assurance, productivity, and customer satisfaction standards
Retail Sales Agent (Freelance)
Nicon Insurance PLC | Greater Nigeria Insurance PLC | Starco Insurance PLC
Lagos, Nigeria
01.2021 - Current
- Sold auto and personal insurance policies across multiple insurers
- Conducted client needs assessments and recommended appropriate coverage solutions
- Managed policy renewals and maintained accurate customer records
- Ensured ethical sales practices and compliance with insurance standards
Retail Sales Agent (Freelance)
Nicon Insurance PLC | Greater Nigeria Insurance PLC | Starco Insurance PLC
Lagos, Nigeria
01.2021 - Current
- Sold auto and personal insurance policies across multiple insurers
- Conducted client needs assessments and recommended appropriate coverage solutions
- Managed policy renewals and maintained accurate customer records
- Ensured ethical sales practices and compliance with insurance standards
Senior Sales Executive
Reliance Health
Lagos, Nigeria
02.2021 - 07.2025
- Consistently met and exceeded monthly and quarterly insurance sales targets
- Provided needs-based insurance advice to individuals and businesses
- Built and maintained long-term client relationships, leading to high retention rates
- Clearly explained policy coverage, benefits, and exclusions to support informed decisions
- Worked collaboratively with internal teams to achieve organizational goals
Senior Sales Executive
Reliance Health
Lagos, Nigeria
02.2021 - 07.2025
- Consistently met and exceeded monthly and quarterly insurance sales targets
- Provided needs-based insurance advice to individuals and businesses
- Built and maintained long-term client relationships, leading to high retention rates
- Clearly explained policy coverage, benefits, and exclusions to support informed decisions
- Worked collaboratively with internal teams to achieve organizational goals
Retail Sales Manager
Anchor Insurance Company Limited
Lagos, Nigeria
02.2016 - 01.2021
- Led and supervised retail insurance sales teams
- Developed and implemented sales strategies that increased revenue and customer acquisition
- Trained staff on customer service excellence, compliance, and advisory selling
- Strengthened client relationships and improved overall customer satisfaction
Retail Sales Manager
Anchor Insurance Company Limited
Lagos, Nigeria
02.2016 - 01.2021
- Led and supervised retail insurance sales teams
- Developed and implemented sales strategies that increased revenue and customer acquisition
- Trained staff on customer service excellence, compliance, and advisory selling
- Strengthened client relationships and improved overall customer satisfaction
Education
Bachelor of Business Administration - Education
Delta State University
Nigeria01.2010
Diploma in Business Education - undefined
Delta State University
Nigeria01.2006
Skills
Insurance Sales & Needs-Based Advice
Auto & Personal Insurance Knowledge
Customer Retention & Relationship Management
High-Volume Call Handling
CRM Systems & Accurate Documentation
Regulatory Compliance & Ethical Selling
Strong Communication & Active Listening
Upselling, Cross-Selling & Problem Resolution
Additional Information
Eligible to work in Canada, Actively pursuing Canadian Insurance Licensing (RIBO / P&C), Strong understanding of customer-centric sales environments
Personal Information
Visa Status: permanent resident
Timeline
Customer Service Representative
Bill Gosling Outsourcing
07.2025 - Current
Customer Service Representative
Bill Gosling Outsourcing
07.2025 - Current
Senior Sales Executive
Reliance Health
02.2021 - 07.2025
Senior Sales Executive
Reliance Health
02.2021 - 07.2025
Retail Sales Agent (Freelance)
Nicon Insurance PLC | Greater Nigeria Insurance PLC | Starco Insurance PLC
01.2021 - Current
Retail Sales Agent (Freelance)
Nicon Insurance PLC | Greater Nigeria Insurance PLC | Starco Insurance PLC
01.2021 - Current
Retail Sales Manager
Anchor Insurance Company Limited
02.2016 - 01.2021
Retail Sales Manager
Anchor Insurance Company Limited
02.2016 - 01.2021
Bachelor of Business Administration - Education
Delta State University
Diploma in Business Education - undefined
Delta State University