Lily (Chuhan) Zeng
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Service Manager
Cedarview Lodge & Cedar Garden
North Vancouver, Canada
10.2020 - Current
- Collaborated with the Coastal PMO on the Kitchen Revolution project, overseeing the replacement of the commercial dish machine and the restructuring of the fridge, freezer, and dry storage room. The project was completed within a three-month timeframe, minimizing disruption to food service operations.
- Led a team of 25 food service staff to ensure high-quality meal service for 150 residents.
- Successfully replaced the dining room service model with the individual tray service model during the COVID-19 pandemic to meet infection control requirements.
- Demonstrated effective cost control strategies through data-driven decision-making by leveraging Excel for expense trend analysis, resulting in a 15% reduction in raw material costs within two years.
- Gathered resident and client feedback, trialed new recipes, and aligned meal expectations, leading to a notable 15% increase in the meal satisfaction rate.
- Designed and implemented the food service model for the Short-Term Convalescent Care (STCC) program at Cedar Garden, optimizing frontline workers' task flow to meet the need for an additional 10 trays per meal without additional staffing.
Food Service Assistant Manager
Lions Gate Hospital
North Vancouver, Canada
03.2020 - 10.2020
- Cultivated a supportive and high-functioning team culture, fostering continuous education, and providing coaching and mentorship. Supported the promotion of two frontline staff to supervisory roles within the team.
- Reviewed and updated standard operating procedures and frontline staff job routines to ensure strict compliance with safety requirements, leading to a notable increase in operational efficiency.
- Formulated actionable improvement plans that led to a significant 10% decrease in plate waste audit results by analyzing waste data, identifying trends, and tailoring recipes to meet patients' diet preferences.
Food Service Supervisor/ Diet Technician
BC Children's & Women's Hospital
Vancouver, Canada
05.2019 - 03.2020
- Developed a comprehensive diet processing reference sheet and revamped training materials for the diet technician handbook, resulting in a significant decrease in occurrences reported in the Patient Safety Learning System (PSLS) due to diet processing errors.
- Provided hands-on training for four casual diet technicians, ensuring proficiency in diet processing software (CompuTrition and CBORD) utilization, and strict adherence to established protocols and procedures.
Education
Master in Business Administration -
Simon Fraser University
Vancouver, BC08.2023
Bachelor of Science - Food, Nutrition, and Health
University of British Columbia
Vancouver, BC04.2019
Certificate in Health Data Analytics: Opportunities And Applications -
University of British Columbia
Vancouver, NoneSkills
- PMP certificate
- Contract negotiation
- Risk management and budget control
- Agile and Waterfall project management
- Stakeholder Engagement
- Data analysis and quality control
- Professional in Smartsheet, Microsoft SharePoint, and Teams
- Change management and business process improvement
Certification
- Project Management Professional Certification, Credential ID : 3450620
- Excel Core Data Analysis Certificate, Credential ID : 60259519
- Standard First Aid & CPR Level C
Timeline
Food Service Manager
Cedarview Lodge & Cedar Garden
10.2020 - Current
Food Service Assistant Manager
Lions Gate Hospital
03.2020 - 10.2020
Food Service Supervisor/ Diet Technician
BC Children's & Women's Hospital
05.2019 - 03.2020
Master in Business Administration -
Simon Fraser University
Bachelor of Science - Food, Nutrition, and Health
University of British Columbia
Certificate in Health Data Analytics: Opportunities And Applications -
University of British Columbia
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