Chue C. Yang
Clovis
Summary
Dynamic Co-Store Manager at Champs Sports with a proven track record in enhancing customer service and driving sales performance. Skilled in team management and training, I successfully implemented inventory control processes, reducing shrinkage and optimizing stock levels. My leadership and multitasking abilities fostered a motivated team dedicated to excellence.
Overview
23
23
years of professional experience
Work History
Co-Store Manager
Champs Sports
Fresno, CA
08.2020 - Current
- Trained and mentored staff, fostering a collaborative and high-performing team environment.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Analyzed sales data to identify trends, informing strategic decisions for product promotions.
- Executed successful seasonal campaigns by coordinating merchandising efforts in line with current promotions.
- Mentored new employees on company culture, best practices, and job responsibilities to facilitate smooth transitions into their roles.
Store Manager
Footaction
Fresno, CA
12.2017 - 08.2020
- Led a team of associates, fostering a collaborative environment that encouraged professional growth and development.
- Managed scheduling and payroll processes, optimizing labor costs while maintaining operational efficiency.
- Implemented visual merchandising standards, improving overall store presentation and customer engagement.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty through exceptional service recovery initiatives.
Store Manager
Footlocker
Clovis, CA
07.2011 - 12.2017
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Developed and implemented staff training programs, enhancing team performance and customer service skills.
- Analyzed sales data to identify trends, driving inventory management and product placement strategies.
- Coordinated promotional events, increasing foot traffic and brand awareness within the community.
Assistant Manager
Foot Locker
Fresno, CA
02.2007 - 07.2011
- Led team in achieving sales targets through effective merchandising and inventory management.
- Developed and implemented training programs to enhance staff product knowledge and customer service skills.
- Analyzed sales trends to optimize product placement and drive store performance.
- Coordinated promotional events to increase foot traffic and customer engagement in-store.
Part-Time Sales Associate
Footlocker
Fresno
06.2003 - 02.2007
- Provided exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Developed product knowledge, effectively communicating features and benefits to customers.
- Collaborated with team members to achieve sales targets and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Duncan Polytech
Fresno, CASkills
- Store operations
- Team management
- Task delegation
- Employee scheduling
- Recruiting
- Training
- Multitasking
- Leadership
- Customer Services
Timeline
Co-Store Manager
Champs Sports
08.2020 - Current
Store Manager
Footaction
12.2017 - 08.2020
Store Manager
Footlocker
07.2011 - 12.2017
Assistant Manager
Foot Locker
02.2007 - 07.2011
Part-Time Sales Associate
Footlocker
06.2003 - 02.2007
High School Diploma -
Duncan Polytech