Hi, I’m
Chudamani Pathak
Oshawa,Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
years of professional experience
Work History
Circle K
Customer Service Representative
10.2023 - Current
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
BIg Mart
Cashier
06.2021 - 07.2023
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Durham CollegeOshawa, ON
PostGraduate from Project Management
Chanakya Vyabasthapan CampusBhaktapur, Nepal
Bachelor of Business from Business Studies
06.2014
Skills
- Complaint Resolution
- Scheduling
- Account Updating
- Microsoft Excel
- Problem-Solving Abilities
Languages
English
Professional Working
Hindi
Native or Bilingual
Availability
Friday, Saturday, Sunday, Monday- Full time
Tuesday-upto 3 pm
Wednesday- up to 3
Thursday- no available
Timeline
Customer Service Representative
Circle K
10.2023 - Current
Cashier
BIg Mart
06.2021 - 07.2023
Durham College
PostGraduate from Project Management
Chanakya Vyabasthapan Campus
Bachelor of Business from Business Studies