Chuda Bajgai
Social Service
Chatham,ON
Summary
Motivated and creative leader with excellent leadership and planning abilities. Experienced in providing support to diverse populations and team members. Able to effectively assess and determine organizational needs to make appropriate suggestions and community referrals. Experienced advocate who truly enjoys provided quality and professional service to the public. Strong communication and interpersonal skills gained through academic and from leadership experiences. Able to develop and maintain strong professional relationships with peers, clients and service providers and other stake holders. History of successfully developing and managing strong team through proactive training and issue management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SHELTER LEAD
Municipality Of Chatham-Kent
03.2023 - Current
- Responsible for ensuring that all staff and stayers are following the policies and procedures of the emergency shelter
- Maintain a belief that everyone deserves the opportunity to be housed and improve their life's circumstances
- Lead a team in a fast-paced and constantly changing environment
- Provide support to clients who are facing issues of poverty, mental health, addictions, abuse, and social isolation within one of our shelters.
- Assist with cleaning of common areas, bathrooms, dorm rooms and staff areas
- Coordinate client services with the shelter team, including delegating client-related tasks
- Coordinate support services for clients staying within emergency shelter and assist them in connecting with necessary services that will improve their short and long-term outcomes
- Participate and provide input on the length of potential service restrictions
- Participate in community-based meetings to provide information that may lead to improved services and supports for individuals that we are assisting
- Transport and/or accompany clients when necessary to viewings, mental health appointments, court appearances, income support appointments, Children's Services case meetings, and/or other relevant appointments
- Research and identify sustainable housing support and subsidies, affordable legal support services, courthouse processes and etiquette, and income support services, making the necessary community referrals
- Support the development of client life skills, including laundry, budgeting, liaising with landlords, and/or navigating the legal system
- Support with accessing income support, emergency protection orders, parenting orders, visitation, and navigating family enhancement orders or other forms of Children's Services involvement is also required
- Perform initial screenings and assess client eligibility for admittance to emergency shelter programs
- Admit clients and assist them to integrate into the emergency shelter environment by providing a tour of the program, explaining the rules and policies, fire safety procedures, and harm-reduction and housing first philosophy
- Assess and assist with addressing client's personal hygiene, medical, financial and emotional needs and refer them to appropriate community health, housing and social support services if necessary
- Monitor and enforce shelter rules and regulations
- When necessary, discharge and restrict stayers as per provided policy and procedures
- Available to assist with emergency shift coverage
- Follow and enforce all COVID-19 protocols and precautions
- Help when medical emergencies and other critical incidents occur within the shelter using problem-solving and crisis intervention to de-escalate conflicts.
TRANSITIONAL SUPPORT PROFESSIONAL
Christian Horizon Guelph
12.2018 - 12.2019
- Assisted with activities of daily living and promotes life development as outlined in person centered plans
- Collaboration with the team, families, advocates, friends, and community partners
- Provide reports on clinical interventions
- Liaise with clinical professionals, collect appropriate data, and actively carry out appropriately prescribed programs & treatments to address the clinical, behavioral and/or mental health needs of people supported
- Complete administrative duties and responsibilities as required or assigned
- Considerable physical interventions involving frequent bending, turning, twisting, and kneeling in response to crisis behavior
- Extensive experience in supporting persons through applied behavior management techniques as a part of the role, and the employee must demonstrate the ability to respond effectively and calmly in crisis situations through various verbal de-escalation and physical interventions
- Work within protocols and training to respond to behavioral needs/incidents as needed
- Demonstrating initiative by anticipating and preparing for problems, solve problems and make decisions creatively while understanding that problems may be multi-dimensional.
PROGRAM SUPERVISOR
Catholic Social Services, Community Outreach and Disability Services
01.2013 - 01.2018
- Received promotions from front line staff to Disability counsellor to program supervisor
- Led a team of disability counselors in a fast paced and constantly changing ambient
- Assisted with day-to-day operations and programming of the complex needs housing project
- Conducted intake and assessments of clients with complex and diverse behavioural needs
- Assisted individuals with transitioning from an institutional setting to community living through the discovery process
- Analyzed and interpreted legislations and regulations
- Provided support and guidance to a team of disability case managers and counselors covering programs including complex needs housing project, both on and off site, ensuring effective person-centered services delivery
- Provided support to Catholic Social Services programs working ON CALL 24 hours shifts on weekends and evening
- Participated in Emergency preparation and response team
- Collaborated and Coordinated with CSS Management team, Alberta Works, Assured Income for the Severely Handicapped, Person With Developemental Disabilities , CMHA, private/public guardians, trustees, Disability Services, Community Outreach Assessment Support Team, and other community partners
- Maintained regular communication with the program managers to keep them informed on activities and concerns
- Monitored responsibilities of the team and delegated tasks
- Participated in recruitment of new staff and provided orientation and training as per organization requirement
- Prepared schedules to ensure adequate staffing coverage of all shifts, scheduled and conducted regular staff supervision and staff meetings.
VICE PRINCIPAL
Modern English School
01.2009 - 01.2011
- Assisted with the development and administration of policies regarding discipline, conduct and attendance
- Communicated regularly with students and parents regarding progress
- Assisted faculty with developing classroom activities and learning materials
- Enforced guidelines to maintain appropriate conduct and behavior.
Education
Diploma - Social Work And Psychology
Stratford Career Institute
04.2014
Master of Arts - Sociology
Tribhuwan Universuty
10.2010
Skills
- Case Management Experience
- Behavior Redirection
- Crisis Management
- Operational Leadership
- Strategic Planning
- Staff Training Experience
- Eligibility Determination
- Scheduling Proficiency
- Persuasive Communication Style
- Staff Evaluation and Development Expertise
- Human Resources Understanding
- Program Management
- Decision Making
- Conflict Resolution
- Interpersonal Skills
- Customer Service
- Task Coordination
- Teamwork Abilities
- Work Independently
- Maintaining Cleanliness
- Problem Solving
- Attention to Detail
- Time Management
- Computer Literacy
- Organizational Skills
- Health and Safety
Certification
Certified language interpreter, Catholic Immigration Centre, Ottawa - 2012
Languages
English
Nepali
Hindi
Volunteer Experience
- Chatham-Kent Local Immigration Partnership - Current
- Association of Bhutanese in Canada, 2021-Now, Executive Director
- Bhutanese Nepali Community of Chatham-Kent, 2022-Now, President
- Refugee Advocacy Collation Canada, 2018-2020, Coordinator for Canada
- Guelph Bhutanese Community, 2018-2020, President
- Bhutanese Community of Alberta, 2013-2014, Vice President, Edmonton, AB
- Catholic Immigration Ottawa, 2011-2013, Assisted refugees with life skills, interpretation and translation services as well as cultural adjustments and education, facilitated parenting classes for newcomers, assisted newcomers with cultural and educational assessments in the Family Reception Centre, Completed over 300 volunteer hours as a life skill couch.
Training
- Great Supervision - Levels 1, 2,3 and 4
- Standard First Aid and CPR
- Crisis Intervention and Professional Boundaries
- Value Based Behavior Management
- Ethic
- Intercultural Awareness
- TOT Human/Child Rights
- CPI
- Positive Behavior Support
- Occupation Health and Safety
Timeline
SHELTER LEAD
Municipality Of Chatham-Kent
03.2023 - Current
TRANSITIONAL SUPPORT PROFESSIONAL
Christian Horizon Guelph
12.2018 - 12.2019
PROGRAM SUPERVISOR
Catholic Social Services, Community Outreach and Disability Services
01.2013 - 01.2018
VICE PRINCIPAL
Modern English School
01.2009 - 01.2011
Diploma - Social Work And Psychology
Stratford Career Institute
Master of Arts - Sociology
Tribhuwan Universuty