Chucks Jr. Oziegbe Asemota
Mississauga,ON
Summary
Dedicated and customer-focused professional seeking a customer service position at [Company Name]. Eager to utilize my strong communication skills and problem-solving abilities to enhance customer satisfaction and support company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Technician
unilux
Mississauga
05.2023 - 07.2024
- Provided quick and satisfactory resolutions to customers
- logged service performed into system daily
- Provided technical support to customers over the phone and in person.
- Provided training on the safe usage of equipment when needed.
- Tracked inventory used and notified supervisor about re-ordering needs.
Customer Service Representative
voyago
10.2021 - 03.2023
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
Service Technician
WTC
06.2022 - 01.2023
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Responded quickly to emergency calls from clients needing immediate assistance.
Education
Associate of Applied Science - Heating, Ventilation, Air Conditioning And Refrigeration Technician
Humber College
Toronto, ON04-2022
Skills
**Customer Service Skills**
- Excellent communication and interpersonal skills
- Ability to handle and resolve customer complaints professionally
- Proficient in managing customer inquiries via phone, email, and in-person
- Experience in upselling products and services to customers
***Problem-Solving Skills**
- Strong analytical abilities to understand and address customer issues
- Effective in providing quick and satisfactory resolutions
- Experience in troubleshooting technical problems
**Technical Skills**
- Proficient in using CRM software and customer service platforms
- Skilled in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to learn and adapt to new technologies quickly
**Teamwork and Collaboration**
- Strong team player with experience in collaborative environments
- Ability to coordinate with other departments to ensure customer satisfaction
- Experience in training and mentoring new team members
Languages
English
Professional
German
Elementary
Certification
- canadian Red Cross Training and Certificate
- G2 Certificate
References
References available upon request.
Timeline
Service Technician
unilux
05.2023 - 07.2024
Service Technician
WTC
06.2022 - 01.2023
Customer Service Representative
voyago
10.2021 - 03.2023
Associate of Applied Science - Heating, Ventilation, Air Conditioning And Refrigeration Technician
Humber College
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