Chuan Lau
Buena Park
Summary
Reliable business professional with experience in customer service, business communication and observation. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrator/ Line Cook
Seasons Kitchen USA
08.2017 - 12.2024
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Owner/ Administrator
Radisson Hotel Newport Beach
01.2013 - 01.2017
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed income and expenses and adapted plans to improve profit levels.
- Assisted in recruiting, hiring and training of team members.
Buyer Administrator
Travelers Inc.
08.2010 - 08.2013
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Developed and improved account relationships.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
Cashier Clerk
A. J Sales
01.2009 - 01.2010
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Owner/Administrative Manager
Double Tree Hotel Irvine Spectrum
01.2002 - 01.2009
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed income and expenses and adapted plans to improve profit levels.
- Generated revenues yearly and effectively capitalized on industry growth.
Education
Bachelor of Science - Business Administration Management
California State University Long Beach
Long Beach, California05-2016
Skills
- Customer service and POS operations
- Public engagement expertise
- Certified in business communication excellence
- Skilled in both collaborative and autonomous work environments
- Inventory control
- Vendor management
- Mandarin fluency
Certification
- Business Communication, California State University Long Beach - 2016
- ServSafe
Timeline
Administrator/ Line Cook
Seasons Kitchen USA
08.2017 - 12.2024
Owner/ Administrator
Radisson Hotel Newport Beach
01.2013 - 01.2017
Buyer Administrator
Travelers Inc.
08.2010 - 08.2013
Cashier Clerk
A. J Sales
01.2009 - 01.2010
Owner/Administrative Manager
Double Tree Hotel Irvine Spectrum
01.2002 - 01.2009
Bachelor of Science - Business Administration Management
California State University Long Beach