Chrystina Spear
Los Angeles
Summary
Proven leader at Sprinkles Cupcakes Inc., adept in team management and inventory control, enhanced store performance through meticulous staff scheduling and dynamic sales strategies. Excelled in elevating customer satisfaction and loyalty, while ensuring workplace safety and compliance. Demonstrated ability to mentor staff, significantly improving efficiency and productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader Manager
Sprinkles Cupcakes Inc.
03.2021 - 03.2022
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
- Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
- Excelled in every store position and regularly backed up front-line staff.
Sales Associate
Sprinkles Cupcakes Inc.
06.2019 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Associate Of Applied Arts - Music Production
Musicians Recording Institute
Los Angeles, CA09.2014
Skills
- Staff scheduling
- Industry expertise
- Workplace safety
- Team management
- Punctual and reliable
- Cash handling
- Opening and closing procedures
- Staff motivation
- Schedule management
- Accurate money handling
- Energetic and enthusiastic
- Quality assurance
- Handling customer complaints
- Verbal and written communication
- Safety compliance
- Decision-making
- Flexible schedule
- Team building
- Inventory control
- Sales strategies
Certification
Food Handling
Timeline
Shift Leader Manager
Sprinkles Cupcakes Inc.
03.2021 - 03.2022
Sales Associate
Sprinkles Cupcakes Inc.
06.2019 - 03.2021
Food Handling
Associate Of Applied Arts - Music Production
Musicians Recording Institute
Similar Profiles
Skyy DadeSkyy Dade
Bakery Associate at Sprinkles Cupcakes Inc.Bakery Associate at Sprinkles Cupcakes Inc.
Savannah GreenSavannah Green
Operator at The Aller Group/Sprinkles CupcakesOperator at The Aller Group/Sprinkles Cupcakes
Carson ErwinCarson Erwin
Shift Leader at Sprinkles CupcakesShift Leader at Sprinkles Cupcakes