CHRYSTALYNN TURNER
Hayward,CA
Summary
Dynamic Restaurant Manager with a proactive and ambitious leadership style, dedicated to optimizing operations and enhancing customer satisfaction. Expertise in driving team performance through effective communication and assertive decision-making, fostering a collaborative and high-energy work environment. Proven track record in developing strategies that promote growth and achievement while delivering exceptional dining experiences. Committed to aligning team efforts with organizational goals to ensure sustained success and excellence in service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Raising Cane's
06.2024 - Current
- Performed daily inspections of the facility to ensure cleanliness standards were met.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Cultivated positive relationships with customers through excellent hospitality services.
- Provided leadership by setting clear expectations for around 100 team members.
- Monitored cash handling procedures to accurately charge customers.
- Organized and delegated tasks to around 100 staff members, monitored performance, and provided constructive feedback.
- Greeted guests at tables and attended to guests' needs to promote customer service and satisfaction.
- Provided orientation and onboarding training to new associates.
- Ensured compliance with all applicable federal, state, and local laws and regulations regarding food safety, sanitation, and labor practices.
Security Professional
Allied Universal
10.2023 - 01.2024
- I observe multiple sites in the Colorado Springs Utilities facilities to ensure the safety of all sites and their personnel.
- Showcased my Communication skills on this job by constantly communicating with the SOC to report any findings or my whereabouts by surveying the city sites. As a result, the SOC maintains real-time awareness of my situation.
- Showcased my Collaboration skills by working with a team to ensure the safety of multiple sites in one area. With certain areas that are too large, sites are divided among people to ensure that all sites are covered throughout the night.
- Monitored system access logs and identified potential security risks or violations.
Billing Agent
Spectrum
08.2022 - 10.2023
- Took phone calls in a call center environment, going over customer billing and issues.
- Accurately entered patient information into the billing system, ensuring accuracy and completeness of data.
- Conducted detailed analysis of patient accounts receivable balances regularly to identify potential areas of concern or improvement opportunities.
- Interpreted benefits and exclusions to determine the appropriate course of action when resolving billing disputes.
- Successfully negotiated payment plans with delinquent customers in an effort to reduce bad debt write-offs.
- Resolved customer inquiries regarding billing, charges, and payments.
Intel Analyst
US Army
08.2020 - 03.2022
- Prepared all-source intelligence products to support the combat commander.
- Provided analytical support for strategic initiatives and projects.
- Maintained data integrity and accuracy throughout the analysis process.
- Supported decision-making processes by providing data-driven insights.
- Prepared reports to summarize operational results and financial performance.
- Recommended improvements in security systems or procedures.
- Conducted and oversaw contingency plan integration and operations.
Education
Associate of Science - Intelligence Operations Studies
Cochise College
Arizona04-2021
Bachelor of Science - Criminal Justice
Dillard University
New Orleans05-2018
Skills
- Windows 7
- Windows 10
- Windows Server 2016
- Supervisory skills
- Organization and prioritization
- Operations management
- Staff management
- Team management
- Complaint resolution
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Adaptable
- Employee retention
- Criminal Justice Understanding
Certification
Cyber Security
Timeline
Restaurant Manager
Raising Cane's
06.2024 - Current
Security Professional
Allied Universal
10.2023 - 01.2024
Billing Agent
Spectrum
08.2022 - 10.2023
Intel Analyst
US Army
08.2020 - 03.2022
Associate of Science - Intelligence Operations Studies
Cochise College
Bachelor of Science - Criminal Justice
Dillard University