Nia Campbell
Oakland
Summary
Dedicated and compassionate professional with experience in customer service, home healthcare, security, and sales. Strong problem-solving skills, excellent communication abilities, and a commitment to providing top-tier service. Adept at multitasking, working in fast-paced environments, and ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Home Aide
Home Aide Home Care
Hayward
02.2023 - Current
- Assist clients with daily activities while maintaining detailed care records.
- Schedule and coordinate medical appointments, ensuring proper documentation.
- Communicate with healthcare professionals regarding patient care updates.
- Provide compassionate support and ensure a safe living environment for clients.
Assistant Manager
After Hours Dog Grooming
Oakland
04.2019 - Current
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with local health codes by inspecting facility periodically.
- Cleaned and sanitized equipment, walls, ceilings and other surfaces.
- Provided assistance to other departments upon request.
- Supervised daily operations including scheduling shifts, assigning duties.
Customer Service
AGR Group Nevada
Las Vegas
01.2020 - 06.2023
- Answered inbound customer calls, addressing inquiries and scheduling services.
- Assisted customers with account management and provided solutions to concerns.
- Maintained accurate records of customer interactions in company databases.
Women's Health Assistant
Highland Hospital
Oakland
09.2021 - 12.2021
- Assisted nurses with patient intake, verifying patient information and recording vitals.
- Scheduled patient appointments and coordinated lab tests.
- Ensured confidentiality of patient records and adhered to HIPAA guidelines.
- Handled sensitive customer information while ensuring confidentiality.
Security Officer
Allied Universal
Las Vegas
04.2019 - 09.2019
- Answered phones and assisted visitors, ensuring a smooth check-in process.
- Monitored security cameras and maintained detailed reports for management.
- Used Excel and email communication to update schedules and track incidents.
Education
High School Diploma -
McClymond's High School
Oakland, CASkills
- Problem Solving
- Critical Thinking
- Strong Communication
- Interpersonal Skills
- Customer Service
- Conflict Resolution
- HIPPA Compliance
- Patient Confidentiality
- Data Entry
- Administrative support
- Proactive
- Self-motivated
- Exceptional organizational skills
- Time management
Timeline
Home Aide
Home Aide Home Care
02.2023 - Current
Women's Health Assistant
Highland Hospital
09.2021 - 12.2021
Customer Service
AGR Group Nevada
01.2020 - 06.2023
Assistant Manager
After Hours Dog Grooming
04.2019 - Current
Security Officer
Allied Universal
04.2019 - 09.2019
High School Diploma -
McClymond's High School