Chrystal Landeros
Santa Clarita
Summary
Diligent seasoned case manager with a strong background in managing complex cases and guiding clients through challenging processes. Proven success in coordinating resources, resolving issues efficiently, and supporting team goals. Demonstrated expertise in case management and client advocacy. Experienced in working with various populations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Case Manager
Vynca
Remote
02.2026 - Current
- Coordinated patient care plans, ensuring alignment with family wishes and clinical guidelines.
- Facilitated communication between patients, families, and healthcare teams to enhance support systems.
- Monitored case progress, identifying and resolving barriers to effective care delivery.
- Maintained accurate case notes and individual care plans of patient interactions and care plans in electronic health records.
- Advocated for patients' needs within multidisciplinary teams to improve service delivery outcomes.
SUD II Case Manager (outreach)
La Family Housing
North Hollywood, CA
08.2023 - 02.2026
- Managed a high volume caseload of 60+ clients of high acuity, maintaining timely and accurate documentation in GIRP format and developing individualized SMART goals to support measurable client progress.
- Supported justice-involved individuals in community reintegration by coordinating reentry services including healthcare, employment, and education services, SUD services, MAT, harm reduction.
- Developed individualized service plans to address client needs and goals.
- Provided crisis intervention and conflict resolution support for clients in distress.
Lead Behavioral Health Technician
White Oak Recovery Center
Northridge, CA
01.2022 - 08.2023
- Supervised daily operations of behavioral health programs, ensuring compliance with treatment protocols.
- Developed and implemented individualized treatment plans in collaboration with multidisciplinary teams.
- Conducted assessments to monitor client progress and adjust interventions as necessary.
- Completed timely documentation in GIRP format incorporating SMART goals to track client engagement, progress and treatment outcomes.
Sales Representative
California Marketing Group
Los Angeles, CA
04.2020 - 11.2021
- Developed and maintained strong client relationships to drive sales growth.
- Analyzed market trends to identify new business opportunities and enhance product offerings.
- Collaborated with cross-functional teams to create customized marketing strategies for clients.
- Conducted product demonstrations and training sessions for clients to improve product understanding.
Executive Housekeeping Director
Comfort Inn & Suites
Nashville, TN
02.2019 - 03.2020
- Established performance metrics for team members, fostering accountability and continuous improvement.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Organized and directed the daily operations of the housekeeping department including scheduling personnel, assigning tasks and conducting training sessions.
- Ensured compliance with health and safety laws, regulations and guidelines.
Education
Bachelor of Science - Social Work
California State University, Northridge
Northridge, CA09-2028
Skills
- Case documentation
- Client advocacy
- Ethical practice
- Progress monitoring
- Harm reduction
- Crisis intervention
- Strong advocacy skills
- Critical thinking
- Time management
- Problem-solving
Certification
O.E.N.D. Certified
RADT Certified
First Aid Certified
CPR Certified
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Lead Case Manager
Vynca
02.2026 - Current
SUD II Case Manager (outreach)
La Family Housing
08.2023 - 02.2026
Lead Behavioral Health Technician
White Oak Recovery Center
01.2022 - 08.2023
Sales Representative
California Marketing Group
04.2020 - 11.2021
Executive Housekeeping Director
Comfort Inn & Suites
02.2019 - 03.2020
Bachelor of Science - Social Work
California State University, Northridge