Chrystal Landeros
Santa Clarita
Summary
Engaging in new challenges where there is a need for social intervention to assist and support underprivileged children, individuals and families with their social difficulties. Providing adequate resources and referrals. Providing information of services that can benefit; help the individual, children and family.
Overview
7
7
years of professional experience
Work History
SUD II Case Manager
La Family Housing
08.2023 - Current
- Connected individuals with relevant community resources and coordinated referrals.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed assessments to determine individual limitations and strengths.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Collaborated with community partners to enhance service delivery and support systems for clients.
- Developed and implemented strategic housing programs to improve client access to resources.
Detox Case Manager
White Oak Recovery Center
01.2022 - 08.2023
- Enforce safety protocols while monitoring client behaviors, emotional states, and reporting concerns to clinical and documenting information in files
- Advocated for client needs during interdisciplinary team meetings, influencing care decisions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintain confidential, accurate records of resident status and treatment plans.
- Developed and implemented operational strategies to optimize facility efficiency.
- Coordinated client assessments to determine needs and develop individualized service plans.
- Monitored and evaluated client progress toward goals, adjusting strategies as necessary.
SALES REPRESENTATIVE
California Marketing Group
07.2020 - 11.2021
- Communicated product features, advantages, and benefits to customers
- Developed and maintained strong customer relationships and networks within designated sales territory
- Demonstrated excellent customer service skills when dealing with client inquiries
EXECUTIVE HOUSEKEEPING MANAGER
Comfort Inn
02.2019 - 03.2020
- Organized and directed the daily operations of the Housekeeping department including scheduling personnel, assigning tasks, and conducting training sessions
- Ensured that all rooms were inspected on a regular basis according to established quality assurance standards
- Ensured compliance with health and safety laws, regulations and guidelines
Education
Bachelor of Science - Clinical Psychology
CSUN
Northridge, CA05-2026
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Conflict resolution
- Community resources
- Typing 45 WPM
- Bilingual
- CPR & First Aid
- Harm Reduction
Languages
English
Full Professional
Spanish
Full Professional
Timeline
SUD II Case Manager
La Family Housing
08.2023 - Current
Detox Case Manager
White Oak Recovery Center
01.2022 - 08.2023
SALES REPRESENTATIVE
California Marketing Group
07.2020 - 11.2021
EXECUTIVE HOUSEKEEPING MANAGER
Comfort Inn
02.2019 - 03.2020
Bachelor of Science - Clinical Psychology
CSUN