Chrystal Horion
Lancaster,ON
Summary
Enthusiastic Retail Service Specialist with 16 years of multi-faceted experience meeting customer needs at retail chain store. Patient, detail-oriented retail service expert with listening and analysis skills to point customers to ideal products, win return business and exceed sales goals consistently. Dedicated to mastery of store products, services and policies for optimum customer service.
Overview
7
7
years of professional experience
Work History
Assistant Bakery Manager
Farmboy
Cornwall, ON
11.2024 - Current
- Assisted in managing daily bakery operations and inventory control.
- Trained and supervised bakery staff on production techniques and safety standards.
- Ensured compliance with health and safety regulations in food preparation areas.
- Monitored quality of baked goods to maintain Farmboy's high standards.
- Collaborated with team to develop new recipes and product offerings.
- Managed customer inquiries and ensured excellent service in the bakery department.
PDC wearhouse picker
Scm
Cornwall, Ontario
06.2023 - 11.2024
- Selected products accurately from warehouse shelves for order fulfillment.
- Operated forklifts and pallet jacks to transport goods efficiently.
- Maintained cleanliness and organization of work areas to ensure safety.
Keyholder
PetValu
Alexandria, ON
08.2021 - 12.2023
- Operated cash register.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Signed for incoming shipments in manager's absence.
- Maintained store and maintained appearance.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Invited customers to participate in store activities and special events.
Food Service Worker
OnRoute
Bainsville, ON
12.2019 - 03.2020
- Performed a variety of duties related to food service.
- Operated cash register to process cash, check and credit card transactions.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Processed food orders while providing detailed descriptions of menu items to enhance customer experience.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned floors and sanitized walk-in refrigerators and storage areas to ensure compliance with health standards.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Education
Graduate Certificate - Veterinary Technician
St Lawrence College
Kingston, ONPh.D. - Animal Science
UC Davis
Reno,nvSkills
- Inventory Management
- Retail Operations
- POS Terminal Operation
- Cycle Counts and Audits
- Staff training
- Employee Training
- Safety procedures
- Time Management
- Delegation skills
- Multitasking and Prioritizing
- Problem resolution
- Good Communication Skills
Affiliations
- Owner of C & K 4 Legged Rescue
- Volunteer time at Williamstown Public School
Languages
- French
- English
Timeline
Assistant Bakery Manager
Farmboy
11.2024 - Current
PDC wearhouse picker
Scm
06.2023 - 11.2024
Keyholder
PetValu
08.2021 - 12.2023
Food Service Worker
OnRoute
12.2019 - 03.2020
Graduate Certificate - Veterinary Technician
St Lawrence College
Ph.D. - Animal Science
UC Davis