CHRYSTAL HOPPE
Camrose,Canada
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Dollar Tree
Camrose, Alberta
11.2024 - Current
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Implemented visual merchandising strategies to enhance product display and appeal.
- Oversaw inventory management processes to maintain stock levels and organization.
- Fostered positive relationships with customers through effective communication and support.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Dollar Tree
Camrose, Alberta
12.2023 - 11.2024
- Managed daily operations, including opening and closing procedures
- Supervised and trained staff to ensure excellent customer service
- Monitored inventory levels and ordered merchandise as needed
- Assisted in creating and implementing sales strategies to meet targets
- Resolved customer complaints and issues in a timely and professional manner
- Ensured store compliance with company policies and procedures
Dayhome Provider
Chrystals Dayhome
Camrose, Alberta
01.2008 - 01.2020
- Provide a safe and nurturing environment for children in a home setting
- Develop and implement age-appropriate activities and educational programs
- Supervise and engage children in playtime, arts and crafts, and outdoor activities
- Collaborate with parents to address any concerns or discuss children's progress and development
- Administer basic first aid and medication as required, following proper protocols
- Responsible for all bookkeeping and accounting tasks including year-end tax filings
Education
Certificate - Small Business Management
Robertson College Online
Camrose, Alberta 08.2015 - 08.2016
Some College (No Degree) - Digital Marketing
Sundance College Online
Camrose, Alberta 09.2018 - 08.2019
Some College (No Degree) - Legal Assistant
Robertson College Online
Camrose, Alberta 10.2016 - 08.2017
Skills
- Leadership/Management
- MS Office Applications
- Organization
- Multi-tasking
- Conflict Resolution
- Scheduling
- Accounting/Bookkeeping
- Visual merchandising
- Staff training
- Customer relations
- Conflict resolution
- Attention to detail
- Reliable
- Store operations oversight
- Outstanding communication skills
- Work Planning and Prioritization
- Friendly and positive
- Multitasking and organization
- Security system monitoring
Timeline
Store Manager
Dollar Tree
11.2024 - Current
Assistant Manager
Dollar Tree
12.2023 - 11.2024
Some College (No Degree) - Digital Marketing
Sundance College Online
09.2018 - 08.2019
Some College (No Degree) - Legal Assistant
Robertson College Online
10.2016 - 08.2017
Certificate - Small Business Management
Robertson College Online
08.2015 - 08.2016
Dayhome Provider
Chrystals Dayhome
01.2008 - 01.2020