Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Chrystal Clement

Riverview,NB

Summary

I am currently an attentive Telecommunications Operator with 17years of experience facilitating communication in an OCC settings. I hold strong multi-tasking and technical troubleshooting ability.


I am a committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations.


I am knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Telecommunications Operator

City Of Moncton
04.2007 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Offered friendly and efficient service to clients, handled challenging situations with ease.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Followed established protocols for professional handling of emergency situations.

Ward Clerk

Moncton Hospital
01.2002 - 03.2007
  • Organized paperwork for doctors, nurses and patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Filled out records, staffing sheets and patient documents.
  • Stored and retrieved permanent records on daily basis.
  • Supported office staff and operational requirements with administrative tasks.
  • Documented latest information in computer system and printed paperwork.
  • Answered multi-line phone systems to manage incoming and outgoing calls for busy Emergency department.
  • Maintained patient confidentiality in line with regulations.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Enhanced office productivity by handling high volume of callers per day.
  • Performed various administrative tasks by filing, copying and faxing documents.

Education

No Degree - Ward Clerk

Atlantic Business College
Moncton, NB
06.2001

High School Diploma -

Harrison Trimble High School
Moncton, NB
06.1998

Skills

  • Problem-Solving
  • Active Listening
  • Critical Thinking
  • Decision-Making
  • Map Reading Skills
  • Computer Skills
  • Information Intake
  • Call Management
  • Works Well Under Pressure
  • Police and Fire Procedures
  • Computer-Aided Dispatching
  • Information Gathering and Relay
  • Database Queries
  • Teamwork and Collaboration

Languages

English
Native or Bilingual
French
Professional Working

Certification

Please see attached Certifications

Timeline

Telecommunications Operator

City Of Moncton
04.2007 - Current

Ward Clerk

Moncton Hospital
01.2002 - 03.2007

No Degree - Ward Clerk

Atlantic Business College

High School Diploma -

Harrison Trimble High School

Similar Profiles

CREATE PROFILE
Chrystal Clement