Chrystal Burrell
Strathmore,Canada
Summary
Customer-focused professional dedicated to enhancing community connections within the insurance industry. Skilled in fostering trust and loyalty through positive client interactions. Committed to building rapport and ensuring client satisfaction in a team-oriented environment.
Overview
30
30
years of professional experience
Work History
MANAGER
Warehouse One
Strathmore, Alberta
08.2023 - Current
- Guided staff in understanding store sales goals and setting personal performance objectives.
- Delivered 3-month and annual appraisals with goal setting and constructive employee feedback.
- Trained new Team Lead to support daily operations and ensure smooth store function in manager's absence.
- Scheduled employees based on peak sales times to optimize staffing levels.
TERM TEAM LEAD
Warehouse One
Strathmore, AB
12.2021 - 08.2023
- Developed and submitted staff schedules to the district manager.
- Coached team members on customer engagement techniques to enhance outfit selection.
- Train new associates on company policy and procedure.
- Assisted manager with daily operations to ensure smooth store functionality.
- Completed bank runs to process deposits and acquire change for daily operations.
PART TIME KEY HOLDER
Warehouse One
Strathmore, AB
11.2021 - 11.2021
- Managed store opening and closing procedures with precision.
- Guided customers in selecting clothing to meet their style and fit preferences.
- Maintained store cleanliness by organizing and sanitizing all areas for a welcoming shopping environment.
- Processed returns and exchanges efficiently to enhance customer satisfaction.
VOLUNTEER
ATB
AB
03.2015 - 11.2021
- Organized the yearly Dunk Tank Event and delegated tasks to the team.
- For the last 17 years ATB has raised funds for the Alberta Children's Hospital and the Stollery Hospital in Edmonton.
- This event is something I take seriously and work hard to make sure it was a success every year, by setting the goal higher each year.
- We held in branch fund raising such as 50/50 draws and through generous local business donations we are able to hold a raffle.
- As part of the region we participated in an annual 5k walk.
- I was the team captain for the last 5 years, organizing our team and taking a poll for our team name.
- As part of the region we participated in an annual 5k walk.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
ATB Financial
AB
06.2013 - 11.2021
- Trained new associates on policies and procedures to ensure consistent service delivery.
- Ensured compliance by completing daily, weekly, and monthly tasks accurately and on schedule.
- Assisted customers with account inquiries and transaction processing.
- Resolved complaints and provided solutions to enhance customer satisfaction.
- Educated clients on financial products and services available at ATB Financial.
CUSTOMER SERVICE REPRESENTATIVE
ATB Financial
Strathmore, AB
10.2008 - 03.2013
- Assisted customers with their everyday banking needs efficiently and accurately.
- Handled cash orders and coordinated shipping tasks to support seamless branch operations.
- While working in the commercial business sector I took in large amounts of cash and was diligent in making sure I balanced at the end of the day.
- Balanced Cash Dispenser Unit and treasury alongside team members during daily operations.
- Ensured coin and cash orders for business clients and agencies were prepared for timely pickup.
- Traced bill payment errors and followed up with clients to resolve issues promptly.
- Led the Safety Deposit Box project for core implementation.
- Organized data by inputting information into an Excel spreadsheet for better accessibility.
VOLUNTEER
Strathmore Stampede
Strathmore, AB
08.2010 - 08.2012
- Volunteered as cash counter for 50/50 draw at Strathmore Stampede, managing cash transactions efficiently.
- Verified accuracy of cash contents against recorded amounts, ensuring integrity before passing to supervisor for entry.
- I verified any errors with the cash contents.
- Maintained double custody of cash to prevent theft.
- I have also helped at the VIP booth ensuring the clients had their orders.
- Checked on clients in VIP booth, ensuring timely delivery of food and beverages to enhance their experience.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
ATB Financial
Calgary, AB
07.2005 - 06.2010
- As of the end of 2014 I have been the Senior Customer Service Representative.
- Executed cash orders and shipments, processed transactions during peak times, and trained new staff to enhance team performance.
- Acted as customer service manager in her absence, ensuring seamless operations.
- Engaged proactively with customers to recover potential and actual losses.
- Oversaw the greeter station in the absence of the greeter.
- Greeted clients upon arrival, assisted clients over the phone, and scheduled appointments.
- Sorted mail and ensured timely handling of all urgent matters.
- Submitted quarterly orders on time and updated forms to maintain branch compliance.
CUSTOMER SERVICE
Tim Horton's
Strathmore, AB
09.1996 - 06.1999
- Prepared food orders in an efficient manner while adhering to health and safety regulations.
- This included: slicing tomatoes, making the salads, making sure soup was available and ensuring the bread was fresh and ready for orders.
- Stocked fridge with supplies for next shift to ensure seamless service.
- Some store front experience with handling of cash.
Education
Diploma - Emergency Medical Responder
Professional Medical Associates
Calgary, AB06-2013
COMPLETED COURSEWORK TOWARDS DIPLOMA -
Alberta Institute Of Massage
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Ponoka Composite High School
Skills
- Microsoft Excel
- Microsoft Word
- Attention to detail
- Organizational skills
- Fast-paced work
- Independent work
Volunteer Experience
- Volunteer, ATB Teddy for a Toonie Campaign, AB, Organized yearly Dunk Tank Event and delegated tasks to the team., Raised funds for the Alberta Children's Hospital and the Stollery Hospital in Edmonton., Participated in an annual 5k walk as team captain for the last 5 years., 03/01/15, 11/30/21
- Volunteer, Strathmore Stampede, Strathmore, AB, Volunteered as a cash counter for the 50/50 draw., Verified cash contents with what was recorded on the bag., Helped at the VIP booth ensuring clients had their orders., 08/01/10, 08/31/12
Timeline
MANAGER
Warehouse One
08.2023 - Current
TERM TEAM LEAD
Warehouse One
12.2021 - 08.2023
PART TIME KEY HOLDER
Warehouse One
11.2021 - 11.2021
VOLUNTEER
ATB
03.2015 - 11.2021
SENIOR CUSTOMER SERVICE REPRESENTATIVE
ATB Financial
06.2013 - 11.2021
VOLUNTEER
Strathmore Stampede
08.2010 - 08.2012
CUSTOMER SERVICE REPRESENTATIVE
ATB Financial
10.2008 - 03.2013
SENIOR CUSTOMER SERVICE REPRESENTATIVE
ATB Financial
07.2005 - 06.2010
CUSTOMER SERVICE
Tim Horton's
09.1996 - 06.1999
Diploma - Emergency Medical Responder
Professional Medical Associates
COMPLETED COURSEWORK TOWARDS DIPLOMA -
Alberta Institute Of Massage
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Ponoka Composite High School