Christy Venegas

Fontana,CA

Summary

Highly organized and customer-focused professional with experience in project coordination and customer service. Adept at managing client relationships, overseeing project timelines, and ensuring quality service delivery. Seeking a Customer Service and Project Coordinator role at Castlebrook Barns to leverage my skills in managing customer queries and coordinating project deliverables efficiently.

Overview

years of professional experience

Work History

Customer Service/Project Coordinator

Castlebrook Barns

06.2023 - Current

Kept projects on schedule by managing deadlines and adjusting workflows.
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
Maintained database and spreadsheets with accurate inventory and status.
Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Created job files for each project and maintained current data in each file.
Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing product information.
Coordinate project timelines and schedules, ensuring that all phases of barn construction and delivery meet client expectations.
Liaise with internal teams, including sales, engineering, and installation crews, to ensure seamless project execution.
Handle customer complaints or escalations with professionalism, providing solutions and alternatives to maintain customer satisfaction.
Prepare and deliver project progress reports to clients, ensuring clear communication at every stage.
Collaborate with the sales team to provide custom barn solutions tailored to individual client needs.
Manage documentation related to customer orders, Bill of Lading, contracts, and project details in a CRM system

Salon Manager/ Receptionist

Bella Vous Nails And Spa

03.2017 - 04.2021

My duties as the salons Manager is to oversee the facilities operations, ensuring that customers are satisfied, managing employee’s schedules and performance, as well as making sure all supply inventories are stocked and working to make sure the salon is profitable.
Recruited, trained, promote, and supervised employees.
I ensure that all customer service needs are met.
Managed all aspects of business finance, including cash flow, business transactions, banking and accounting processes.
Removed outdated policies and modernized structure.
Maintained general appointment calendar and set shift schedules.
Established long-term client relationships, increasing sales, while developing additional opportunities through networking and referrals.

File clerk/Office Assistant

Fabtech Motorsports, Inc

01.2016 - 03.2016

Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Sorted and classified information according to guidelines such as content, purpose, user criteria, chronological, alphabetical, or numerical order.
Maintained physical and computer-based filing systems.
Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.

Customer Service/Office Assistant

Freeway Automotive Goup

08.2012 - 11.2013

Prepared and maintained cash register, prepared billing statements, managed accounts payables, and accounts for budget rental trucks.
Ordered all inventory for parts department, stocked parts, checked billing and invoices assuring accuracy.
Prepared and maintained all files.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Kept reception area clean and neat to give visitors positive first impression.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Education

MT. San Antonio College

Walnut, CA

High School Diploma -

AB Miller High School

Fontana

05.2011

Skills

Employee hiring and retention
Conflict Resolution
Advanced Interpersonal Skills
Business Development

Relationship/team building
Time management
Profit enhancement

Timeline