Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Christy Terence

Mississauga,ON

Summary

Customer Service Representative with over 2 years of experience in high-paced environments. Skilled in managing client inquiries through phone, email, and chat, resolving issues efficiently, and maintaining a positive customer experience. Adept at coordinating schedules, creating incident tickets, and dispatching teams to ensure smooth service delivery. Strong problem-solving abilities, organizational skills, and the capacity to prioritize tasks in dynamic settings.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Precise Parklink
North York
12.2024 - Current
  • Company Overview: Precise ParkLink is a leading provider of parking and mobility solutions, offering innovative services that help optimize parking management and improve customer experience.
  • Handle customer inquiries primarily via phone, addressing issues effectively and ensuring customer satisfaction.
  • Create and manage incident tickets in ServicePro, ensuring accurate tracking and prompt resolution of customer issues.
  • Coordinate and dispatch teams to resolve service-related issues, ensuring efficient resolution and timely updates to customers.
  • Manage scheduling and rescheduling of services, optimizing resources to meet customer demands. Maintain clear and professional communication with customers regarding service updates and issue resolutions.
  • Precise ParkLink is a leading provider of parking and mobility solutions, offering innovative services that help optimize parking management and improve customer experience.

Command Center Analyst

Infosys LTD
India
08.2020 - 01.2022
  • Company Overview: Worked on the Tyson Foods project, supporting one of the world's largest food production companies by managing IT escalations and ensuring smooth technical operations.
  • Managed IT escalations for Tyson Foods, focusing on timely resolution of critical issues, including system downtimes and production delays, minimizing operational impact.
  • Utilized ServiceNow for effective incident management, ensuring accurate creation, tracking, and resolution of technical issues.
  • Handled inbound client inquiries regarding technical issues, coordinating with internal teams and stakeholders to resolve them efficiently.
  • Collaborated with cross-functional teams, dispatching the appropriate technicians for on-site resolutions and ensuring swift follow-up with clients.
  • Analyzed and resolved technical issues related to VOIP systems, ensuring smooth communication and operations for business continuity.
  • Coordinated and prioritized tasks for IT support teams to address issues that directly impacted business processes.
  • Managed and configured Linux systems and conducted troubleshooting to ensure systems were running optimally.
  • Worked on the Tyson Foods project, supporting one of the world's largest food production companies by managing IT escalations and ensuring smooth technical operations.

Education

MOBILE SOLUTIONS DEVELOPMENT -

Conestoga College
Waterloo, ON
01.2024

BACHELORS OF COMPUTER APPLICATION -

Mahtma Gandhi University
Kerala , India
01.2020

Skills

  • Ticketing & CRM Systems: ServiceNow
  • ServicePro
  • Analytical skills
  • Communication Tools: VOIP
  • Phone Support
  • Systems & Tools: Linux CLI
  • SQL
  • SharePoint
  • Power BI
  • MS office
  • Staff training
  • Organizational skills

Projects

International Student Housing 

Capstone Project – Conestoga College | 2024

  • Designed and developed a full-stack web application using the MERN stack (MongoDB, Express.js, React.js, Node.js) to assist international students in finding affordable and verified housing options in Canada.
  • Implemented features such as secure user authentication, advanced property search filters, and chat functionality between students and landlords.
  • Focused on user-centric design and mobile responsiveness to enhance accessibility and experience.
  • Deployed the application using cloud services for real-time access and scalability

.

Hungry – Food Donation Platform
Final Year Project – Chinmaya College | 2020

  • Built a socially impactful web platform using Python and Django, aimed at connecting food donors (like restaurants and individuals) with NGOs and shelters in need.
  • Integrated real-time location tracking, donation request handling, and automated email notifications for seamless coordination.
  • Designed the platform with a simple, intuitive UI to encourage community participation and reduce food wastage.
  • Collaborated with a small team and conducted user testing to refine the platform's features and workflows.
  • Ability to Work Independently & in Teams

Timeline

Customer Service Representative

Precise Parklink
12.2024 - Current

Command Center Analyst

Infosys LTD
08.2020 - 01.2022

MOBILE SOLUTIONS DEVELOPMENT -

Conestoga College

BACHELORS OF COMPUTER APPLICATION -

Mahtma Gandhi University

Similar Profiles

CREATE PROFILE
Christy Terence