Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

​Christy Pasanen

Comox,BC

Summary

Possess strong interpersonal communication skills and have a friendly outgoing personality. Honest, productive work ethic and bring with me a high caliber to performance to all tasks.

Overview

2026
2026
years of professional experience

Work History

Accounts Manager, Veterinary Assistant, Receptionist

Van Isle Veterinary Hospital
1 2004 - 1 2009
  • Implemented a plan for the practice to go paperless
  • Accounts Manager-daily, weekly and monthly statements
  • Maintained computer hardware and software
  • Assisted in surgical procedures and farm calls
  • Sterilized surgical equipment
  • Performed clerical duties such as word processing, data entry, answering phones, booking surgeries and appointments
  • Ordered veterinarian supplies and filled prescriptions.

Server, Bartender

The Leeward Pub
4 1996 - 4 2003

Food and beverage service.

Bartending

Cleaning, opening and closing procedures

Cash balancing

Tour Guide, Horse Caregiver

Black Beauty Carriage Tours
5 1993 - 10 1995

Drove tourists around Vicoria in a Horse drawn carriage and gave history and recommendations while staying on the island

Client Care Representative

Puntledge Veterinary Hospital
04.2019 - Current
  • Executed front desk duties, ensuring smooth client check-in and check-out.
  • Arranged appointments and surgeries to improve operational efficiency.
  • Responded to phone calls while supporting animal handling for bloodwork and surgery preparation.
  • Managed unpacking of orders and filtering emails to maintain organization.
  • Certified to laser animals if the technologist were busy.
  • Weekly cash deposits
  • Arranged appointment and lunch and learns with medical representatives

Gardener

Self Employed-Landscaping Services
3 2002 - 09.2024
  • Designed and implemented diverse landscape plans tailored to client preferences and environmental conditions.

Receptionist/Veterinary Assistant

Eagleview Veterinary Hospital
11.2014 - 08.2018
  • Daily cash deposits and managed accounts receivable.
  • Perform clerical duties, such as answering phones, booking appointments and surgeries.
  • General ordering for the Hospital and input of inventory.
  • Respond appropriately to the physical, emotional and developmental needs of patients.
  • Maintain a clean, healthy and safe environment.
  • Follow safe lifting techniques and animal restraint.
  • Position animals for diagnostic imaging such as x-rays.
  • Provide pet owners with excellent customer service and compassionate care for their pets.
  • Fill prescriptions.

Office Manager

Dr Liam Gawley, MD General Surgeon
09.2010 - 04.2013
  • Booked surgical procedures at Squamish General Hospital.
  • Organized clinics weekly for patients.
  • Physician Billing to BC Medical.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Provided pre- and post-operative instructions.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Professionally and courteously verified appointment times with patients.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.

Receptionist

Shamrock Veterinary Hospital
02.2009 - 06.2010
  • Performed clerical duties such as word processing, data entry, answering phones, booking surgeries and appointments.
  • Invoicing and estimates.
  • Filled prescriptions.
  • Maintained a clean healthy and safe environment.
  • Followed safe lifting techniques and animal restraint practices.

Education

Bachelor of Arts - Psychology

University of Victoria
Victoria, BC
06.1995

Associate of Arts - Pacific Rim Business

Camosun College
Victoria
1993

Veterinary Assistant - Animal Health

ELearn Canada
Squamish, BC
2018

Skills

  • Excellent customer service
  • Confident computer skills
  • Professional phone etiquette
  • Organized and driven
  • Efficient and adaptable
  • Works well under pressure
  • Dedicated team player
  • Extraordinary multi-tasker

References

  • Dr. Lynn Slaby 250-898-1268 lynnslaby12@gmail.com
  • Dree Peacock 250-218-2583 dreegarv78@gmail.com
  • Robyn Luscombe 1-604-815-1754 robyn.luscombe@nva.com


Reference letters available upon request

Timeline

Client Care Representative

Puntledge Veterinary Hospital
04.2019 - Current

Receptionist/Veterinary Assistant

Eagleview Veterinary Hospital
11.2014 - 08.2018

Office Manager

Dr Liam Gawley, MD General Surgeon
09.2010 - 04.2013

Receptionist

Shamrock Veterinary Hospital
02.2009 - 06.2010

Associate of Arts - Pacific Rim Business

Camosun College

Bachelor of Arts - Psychology

University of Victoria

Veterinary Assistant - Animal Health

ELearn Canada

Accounts Manager, Veterinary Assistant, Receptionist

Van Isle Veterinary Hospital
1 2004 - 1 2009

Server, Bartender

The Leeward Pub
4 1996 - 4 2003

Tour Guide, Horse Caregiver

Black Beauty Carriage Tours
5 1993 - 10 1995

Gardener

Self Employed-Landscaping Services
3 2002 - 09.2024
​Christy Pasanen