Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christy Martinez

Redding

Summary

Dynamic Supervisor with extensive experience at Turning Point SLS, adept in care plan development and patient monitoring. Proven ability to enhance team productivity and foster a compassionate environment, resulting in improved patient outcomes. Recognized for conflict resolution skills and commitment to maintaining high standards of care and safety.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supervisor/Caregiver

Turning Point SLS
11.2019 - 03.2025
  • Coordinated with healthcare teams to develop comprehensive care plans tailored to individual patient needs.
  • Served as a mentor to new caregivers joining the team, sharing valuable insights gained from years of experience in the field.
  • Developed strong relationships with clients and families, fostering trust and open communication.
  • Ensured timely administration of medications, contributing to the improved health outcomes for patients.
  • Maintained detailed records of patient progress, facilitating efficient collaboration with medical professionals.
  • Advocated for patient needs during interdisciplinary team meetings, ensuring their voices were heard and considered in treatment decisions.
  • Promoted a safe and comfortable living environment for patients through consistent monitoring and maintenance efforts.
  • Assisted patients with daily living activities, enhancing their independence and quality of life.
  • Organized recreational activities for patients that catered to individual interests while also promoting socialization among peers within the facility setting.
  • Collaborated with therapists to develop customized rehabilitation plans, supporting each patient''s unique recovery journey.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded status and duties completed in logbooks for management.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.

Waitress Supervisor

Golden Lantern Chineas Restaurant
02.2016 - 10.2019
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
  • Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
  • Achieved high levels of customer loyalty through exceptional service and engagement.
  • Enhanced team efficiency by implementing streamlined table management system.
  • Boosted customer satisfaction with quick and accurate order processing.
  • Supervised food presentation and plating to enhance visual appeal.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Monitored food inventory and supplies to prevent waste.

Education

Diploma - Certified Medical Assistant

Kaplan College, Sacramento CA
4330 Watt Ave, Sacramento, CA 95821
08-2010

High School Diploma -

Oakview High School
20111 Olinda Dr. Anderson, CA 96007
04-2005

Skills

  • Care plan development
  • Medication administration
  • Patient monitoring
  • Record keeping
  • Staff training
  • Conflict resolution
  • Meal preparation
  • Diabetes care
  • Medication management
  • Nutrition support
  • Documentation
  • Confidentiality
  • Client transportation
  • Respectful and compassionate
  • Complex Problem-solving
  • Problem-solving
  • Special needs care
  • Multitasking and organization
  • Daily living assistance
  • Dependable and responsible
  • Verbal and written communication skills
  • Housekeeping tasks
  • Patient care
  • Reliability and punctuality
  • First aid and safety
  • Strong ethics
  • Compassion and empathy
  • HIPAA compliance
  • Adaptability and flexibility
  • Verbal and written communication
  • Safety awareness
  • Behavioral management
  • Medication and appointment reminders
  • Basic housekeeping
  • Behavior redirection

Certification

  • CPR/AED Certification
  • Certified Medical Assistant (CMA)

Timeline

Supervisor/Caregiver

Turning Point SLS
11.2019 - 03.2025

Waitress Supervisor

Golden Lantern Chineas Restaurant
02.2016 - 10.2019

Diploma - Certified Medical Assistant

Kaplan College, Sacramento CA

High School Diploma -

Oakview High School

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