Christy Maria Sony
Halifax,NS
Summary
Experienced with customer service, teamwork, and multitasking. Utilizes effective communication and problem-solving abilities to enhance guest experiences. Track record of maintaining clean and organized work environment.
Overview
5
5
years of professional experience
Work History
Restaurant Team Member & Cashier
Tim Hortons
08.2022 - 06.2025
- Provided exceptional customer service in fast-paced environment.
- Assisted with food preparation and presentation to ensure quality standards.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Assisted in training new staff on customer service protocols and best practices.
- Processed customer transactions accurately and efficiently using POS systems.
- Handled cash and credit transactions, balancing registers at end of shifts.
Housekeeper
Foggy Hermit Cafe
02.2022 - 07.2022
- Maintained cleanliness and organization in assigned areas, ensuring high standards of hygiene.
- Developed effective time management strategies to complete tasks promptly.
- Collaborated with team members to streamline workflows for better efficiency.
- Addressed guest inquiries and concerns regarding housekeeping services professionally and promptly.
Sandwich Artist
SUBWAY®Restaurants
01.2022 - 07.2022
- Crafted sandwiches to customer specifications, ensuring quality and freshness.
- Assisted in inventory management by tracking ingredient usage and minimizing waste.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance workflow efficiency and improve overall service quality.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Process Analyst
Allianz Technology
09.2020 - 06.2021
- Analyzed operational workflows to identify inefficiencies and recommend process improvements.
- Collaborated with cross-functional teams to refine data collection and reporting methods.
- Conducted root cause analysis on process issues leading to actionable recommendations for management review.
- Analyzed and documented company processes for executive leadership and suggested areas for improvement.
- Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
Education
Post-Baccalaureate Diploma - Business Analytics
Cape Breton University
Sydney, Nova Scotia01-2024
Bachelor of Technology - Computer Science
TKM Institute of Technology
Kollam, Kerala04-2020
Skills
- Strong teamwork
- Cash handling expertise
- Verbal and written communication
- Guest experiences
- Operational standards
- Upselling strategies
- Cross-training
- Strong work ethic
- Exceptional customer service
Languages
English
Full Professional
French
Limited Working
Malayalam
Native or Bilingual
Hindi
Limited Working
Timeline
Restaurant Team Member & Cashier
Tim Hortons
08.2022 - 06.2025
Housekeeper
Foggy Hermit Cafe
02.2022 - 07.2022
Sandwich Artist
SUBWAY®Restaurants
01.2022 - 07.2022
Process Analyst
Allianz Technology
09.2020 - 06.2021
Post-Baccalaureate Diploma - Business Analytics
Cape Breton University
Bachelor of Technology - Computer Science
TKM Institute of Technology
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