CHRISTY LONGBOAT
Windsor,ON
Summary
Talented Manager successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing with all types of customer requests in an efficient and courteous manner. Creative problem-solver skilled in time management and preparatory work.
Overview
18
18
years of professional experience
Work History
Supervisor/server
Jose’s bar and grill
Windsor, Ontario
04.2022 - 04.2023
- Trained new servers on menu items and restaurant standards.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Served high volume of tables at once and simultaneously supervised serving staff.
General Manager
Twiggs Bar and Grill
Belle River, Ontario
02.2018 - 12.2022
- Developed staff schedules and managed daily operations at Twiggs Bar and Grill.
- Trained team members in customer service and operational procedures.
- Implemented quality control processes for food and beverage services.
- Resolved customer issues to maintain satisfaction and loyalty.
- Delegated work to staff, setting priorities and goals.
Server/Manager/Cook
The Keg Steakhouse And Bar
Calgary, Canada
09.2005 - 12.2017
- Worked multiple Roles, Salad tender to head cook. Hostess to Server then Manager in 2007.
- Trained and mentored new servers on menu knowledge and customer service standards.
- Managed staff schedules to optimize coverage during peak dining hours.
- Coordinated inventory management and ordered supplies as needed.
- Conducted regular quality checks on food preparation and presentation.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Managed reservations system including taking reservations over phone or online booking systems.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
Education
Counselling -
Mohawk College
Brantford, OntarioSkills
- Food allergy knowledge
- Hospitality expertise
- Upselling techniques
- Committed team player
- Thrives in fastpaced environment
- Menu expertise
- Friendly demeanor
- Service industry background
Timeline
Supervisor/server
Jose’s bar and grill
04.2022 - 04.2023
General Manager
Twiggs Bar and Grill
02.2018 - 12.2022
Server/Manager/Cook
The Keg Steakhouse And Bar
09.2005 - 12.2017
Counselling -
Mohawk College