Christy Link
Surrey,BC
Summary
Proven Server with 20 years experience, adept in guest engagement and cash handling, enhanced customer satisfaction through exceptional service and hospitality expertise. Cultivated repeat business by building warm relationships, demonstrating a strong work ethic, and maintaining high cleanliness standards. Achieved efficient workflow and positive guest experiences in high-volume settings. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
20
20
years of professional experience
Work History
Server
Dublin Crossing Irish Pub
Surrey, BC
04.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Barons Manor Pub
Langley, BC
07.2010 - 09.2013
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Earl’s Restaurant
Vancouver, BC
05.2004 - 08.2009
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor Of Arts - Broadcast Journalism
Columbia Academy
Vancouver, BC06.2006
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Food safety understanding
Languages
English
Timeline
Server
Dublin Crossing Irish Pub
04.2016 - Current
Server
Barons Manor Pub
07.2010 - 09.2013
Server
Earl’s Restaurant
05.2004 - 08.2009
Bachelor Of Arts - Broadcast Journalism
Columbia Academy