Christy Larabie
Ottawa,ON
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable individual proudly offering 15 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
19
19
years of professional experience
Work History
Bar Manager
T's Pub
07.2019 - 08.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Administrative Assistant
Financial Consumer Agency Of Canada
07.2017 - 09.2019
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisted development and implementation of new administrative procedures.
- Responsible for all general incoming communications directed to Promotion,Supervision and Enforcement divisions (letter,fax and email inquiries from stakeholders)
- Reviewed legislative fillings (branch closure notices,complaint handling procedures and public accountability statements) for the branch of any non-compliance issues, prepared correspondence to FRFI accordingly and inform FCAC staff and call center of updates.
- Responsible for monitoring updating and accuracy of the electronic Contact Database
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Customer Service Manager
Bed Bath & Beyond
08.2010 - 08.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Bartender
Centertown Pub
01.2005 - 08.2010
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Automated Office Management Degree - Office Administration
Herzing College
Ottawa, ON09.1998
Skills
- Staff Training
- Cost Control
- Inventory Management
- Sales Promotion
- Restaurant Management
- Bar Management
- Staff Scheduling
- Customer Relationship Building
Languages
English
Elementary
Timeline
Bar Manager
T's Pub
07.2019 - 08.2023
Administrative Assistant
Financial Consumer Agency Of Canada
07.2017 - 09.2019
Customer Service Manager
Bed Bath & Beyond
08.2010 - 08.2016
Bartender
Centertown Pub
01.2005 - 08.2010
Automated Office Management Degree - Office Administration
Herzing College
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