Christy Klassen
Boston Pizza
Portage la Prairie,MB
1
Language
Skilled at working in fast-paced, high-volume environments while staying calm, organized, and positive. Strong communicator and team player with a natural ability to connect with guests, increase sales through thoughtful recommendations, and handle challenges with professionalism and a sense of humor. Reliable, adaptable, and passionate about hospitality, with a genuine enjoyment of making every guest feel welcome.
Work History
Server/Accounts Receivable
1 Year 9 Months- Delivered exceptional customer service by greeting guests, anticipating needs, and resolving inquiries and complaints promptly.
- Recommended menu items and assisted customers with food and beverage selections to enhance their dining experience.
- Managed multiple tasks efficiently in a fast-paced environment while maintaining professionalism and accuracy.
- Communicated effectively with guests and team members to ensure high-quality service and customer satisfaction.
- Monitored restaurant operations and enforced liquor regulations to maintain a safe and compliant environment.
Manager/Server
4 Years 4 Months- Consistently exceeded revenue, profitability and customer satisfaction targets
- Responsible for motivating staff to provide excellent levels of customer service
- Address customer complaints, inquiries and needs
- Responsible for maintaining accounts payable and receivable
Unit Clerk Critical Care
1 Year 3 Months- Developed strong organizational and administrative skills while managing multiple clerical tasks in a fast-paced healthcare environment.
- Accurately transcribed physician orders and maintained patient records using computerized systems.
- Collaborated with physicians, nurses, and healthcare professionals to support efficient patient care.
- Communicated effectively with patients, families, and medical staff while adhering to unit policies and procedures.
- Assisted in safe patient transferring
Server
1 Year 6 Months- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to maintain menu accuracy and timely food delivery.
- Trained new servers on operational procedures and customer engagement techniques.
- Managed cash handling and payment processing efficiently during peak hours.
- Cultivated warm relationships with regular customers.
Restaurant Server
- Delivered exceptional customer service, enhancing dining experience and ensuring guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Trained new servers on menu knowledge, service techniques, and restaurant policies.
- Managed multiple tables efficiently, prioritizing tasks to maximize service speed and quality.
Operating Room Scheduler
2 Years 1 Month- Coordinated surgical schedules to optimize operating room utilization and enhance patient flow.
- Collaborated with surgical teams to confirm case details and ensure accurate scheduling of procedures.
- Managed communication between departments to facilitate timely updates and resolve scheduling conflicts.
- Trained new staff on scheduling protocols and best practices for efficient operation management.
- Streamlined scheduling processes, reducing delays and improving overall operational efficiency within the department.
Education
Business Administration - General
Fundamentals of Marketing Analytics
SalesForce Training
CSM training on how to collect, use and manage client data.
Skills
Customer service
Restaurant operations
Team supervision
Conflict resolution
Liquor regulation compliance
Accounts receivable
Accounts payable
Cash handling
Data entry
Records management
Microsoft Excel
Bank reconciliation
Payment posting
Customer follow-up
Languages
English
Native or Bilingual
Disclaimer
References available upon request
Timeline
Server/Accounts Receivable
Boston Pizza
09.2024 - 06.2026Read More
Unit Clerk Critical Care
Southern Health
08.2020 - 11.2021Read More
Manager/Server
Mr. Mikes Steakhouse
01.2020 - 05.2024Read More
Server
Prairie Firehouse
03.2017 - 09.2018Read More
Operating Room Scheduler
Prairie Mountain Health
10.2014 - 11.2016Read More
Salesforce
SalesForce Training
Read More
SEMrush
Fundamentals of Marketing Analytics
Read More
Restaurant Server
Smitty's Family Restaurant
2013 - 2017Read More
Red River College
Business Administration from General
Read More